Aspire R5-471T boot loop I can boot up and enter my PIN. However, after that the logon screen keeps.

dta721
dta721 Member Posts: 5

Tinkerer

edited May 2023 in Aspire Laptops

I can boot up and enter my PIN. However, after that the logon screen keeps spinning. Then another screen appears, hitting Enter restarts the infinite loop! Help!

[Edited the thread to add issue detail]

Answers

  • dta721
    dta721 Member Posts: 5

    Tinkerer

    The pics, as shown, should have been placed in correct order; i.e. after entering the PIN, the screen with the face ID shows the spinning circle, then it settles with the pic on top, like the beginning. Hitting Enter or any key will bring up the logon screen (not shown), entering the correct PIN will show that spinning thing again, then it settles with the same screen on top!🙄

  • Puraw
    Puraw ACE, Member Posts: 14,021 Trailblazer

    Reboot and press Alt+F10 that will get you the Blue Troubleshoot options: click on "System Restore" to an earlier point and select a recent date when you did not have the loop problem. If that still gives you the login screen loop you have to do "Reset this PC" also available in the Troubleshoot menu discussed above (select the option keep all your files).

    There is way to create a new User Account in safe Mode but that involves a bootable USB Recovery drive:

    to create a new User Account (either local or a Microsoft Account online):

    https://answers.microsoft.com/en-us/windows/forum/all/create-user-account-in-safe-mode/05938398-6ee6-43c2-bc1b-ea9486e99f79