Repair under warranty? nitro 5 how I can get it there they said it is out of their region.

Dkkerry
Dkkerry Member Posts: 17 Troubleshooter
edited May 2023 in Nitro Gaming
Hi, bought a nitro 5 2060rtx 9750h in January from Amazon to Kenya. It died and refused to power on last month, was able to get a company recommend by Acer on their website for repair under warranty. The part was found and was to be replaced but apparently Acer say that they don't ship parts to Kenya. I've tried to look for an option on how to get it to Acer to be repaired but most sites like S.A in Africa functions don't work, U.k only allow from their region, and when I asked a US chat agent last month on how I can get it there they said it is out of their region. So what am I supposed to do , and why are they like this it's like warranty is country specific ??!?!! 

Thread was edited to add model name to the title


Answers

  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru
    I am very sorry to hear this Dkkerry and yes it is country-specific, especially if you bought the unit from Amazon and had it sent elsewhere, most of the service centers would not cover it under warranty unless its in the same country it was fabricated for, Example US unit sent to Spain, needs to be repaired in U.S., Spain might or might not repair it and will be a fee for it (out of warranty), that's the situation you can face when ordering from Amazon.

    Have you tried a power reset? https://community.acer.com/en/kb/articles/75-acer-internal-battery-reset

    Where is your unit sent from? can you send me a private message with the serial number?

    Thanks in advance,
    Acer-Manny 
  • mayuko_kenya
    mayuko_kenya Member Posts: 3 New User

    Hi Dkkerry, I was looking for the laptop repairment shop in Nairobi where I can use my Acer International Travel Warranty. Do you mind telling me the company you mentioned that was recommended by Acre to repair under warranty? Thank you in advance!

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