Can anyone send me the acer factory version of windows 11 ??

Muhil
Muhil Member Posts: 516 Skilled Practitioner WiFi Icon

I installed the microsoft version of windows 11 but i want the factory version please help

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Answers

  • Puraw
    Puraw ACE, Member Posts: 14,572 Trailblazer

    It should be on your laptop if you did not remove the hidden Acer recovery volume on your HDD/SSD. Run Acer Care and Acer's Recovery option should be there. A new eRecovery program is also available at Acer Support:

    If you want Acer Services in your country will restore your laptop for $25 Service fee.

  • Muhil
    Muhil Member Posts: 516 Skilled Practitioner WiFi Icon

    @Puraw service guy installed windows 11 from microsoft because i had some issue in the factory version , i even tried factory resetting my laptop . So i need factory image from acer officially to install on my laptop

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,912 Trailblazer

    Hi @Muhil can you please tell us the exact model of the equipment?

    As fellow guys brummyfan2 and Puraw comment, if you no longer have the recovery partition, you'll need to contact Acer to purchase recovery media if it's still available.
    You can also try to download the ISO from Microsoft but it must be exactly the same version to avoid license problems, but this version does not include Acer utilities.

    All the best.

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • Muhil
    Muhil Member Posts: 516 Skilled Practitioner WiFi Icon

    Yeah @Alejandro_AC Model Name: PH315-55 and I am in India and I cant buy acer recovery media because Im in India , Does anyone here have recovery media??

  • Muhil
    Muhil Member Posts: 516 Skilled Practitioner WiFi Icon

    @brummyfan2 im in India and im product is in warranty only can they get me the recovery media for free or will anyone have i called the toll free number i they gave service center phone number. I contacted the service center , they told that they donot have any recovery media or factory image

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,912 Trailblazer
    edited April 2023

    As I have told you, you can download the ISO from Microsoft and install it, it must be the same version of Windows 10 and you must start Windows with the same account you had.
    You must create the USB with the tool provided by Microsoft on the same page, once created, turn off the computer, insert the USB and turn on the computer, press F12 insistently and select the USB.

    Before doing so, save your personal data to an external medium so as not to lose it.
    This version does not contain Acer utilities.

    All the best.

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • Muhil
    Muhil Member Posts: 516 Skilled Practitioner WiFi Icon

    The this is that acer s customised windows had extra features and also apps and acer s power plan . But now after reinstalling the windows from microsoft i dont have any of those and its not that good

    So i am requesting for acers image of windows 11

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,912 Trailblazer

    Okay, anyway, on the computer download page at Acer you have applications, check what they are.
    All the best.

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • Muhil
    Muhil Member Posts: 516 Skilled Practitioner WiFi Icon

    Yeah they do not have anything that i need . I only need factory version from acer

  • Muhil
    Muhil Member Posts: 516 Skilled Practitioner WiFi Icon

    @Alejandro_AC can u contact any higher techy guy and ask him to send me image for the laptop

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,912 Trailblazer

    Sorry @Muhil I don't have that possibility, I don't work at Acer.
    All the best.

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • Muhil
    Muhil Member Posts: 516 Skilled Practitioner WiFi Icon

    Brummyfan can u help me with this?

  • Muhil
    Muhil Member Posts: 516 Skilled Practitioner WiFi Icon

    @brummyfan2 please help me with this can u?

  • Muhil
    Muhil Member Posts: 516 Skilled Practitioner WiFi Icon

    recovery media can created from other laptops too using the steps
    can anyone do this @brummyfan2 or anyone else please help?

  • Muhil
    Muhil Member Posts: 516 Skilled Practitioner WiFi Icon

    can system image of other windows laptop that is the same model as i have . Using that system image can i install in my laptop? @brummyfan2

  • Muhil
    Muhil Member Posts: 516 Skilled Practitioner WiFi Icon

    @xapim can u help me with this?

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,912 Trailblazer

    Friend, @Muhil I'm sorry to tell you that it will be difficult to get a recovery copy of Windows from a user because the recovery files are created from the computer's hardware, also, in the case that the copy was from a similar computer, Windows will not be activated anymore that the online digital license is activated from the plate/user ID.

    Install, although I think it was what you did, the Microsoft ISO that also, if it is the same version you had, it will activate without problems and try to get the applications you need.

    Anyway, wait for more answers that can help you, I sincerely hope that you can get it.

    A cordial greeting.

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • Muhil
    Muhil Member Posts: 516 Skilled Practitioner WiFi Icon

    @Alejandro_AC will i also get the features of windows 11 same as how the acer provided in its version of windows?

    like when hover to the sound button and scroll volume will increase and decrease

    after installing windows 11 from usb now i have 21H2 and in windows update there is no update for window11 22H2 i dont know why

  • Muhil
    Muhil Member Posts: 516 Skilled Practitioner WiFi Icon

    Will windows update fetch acer s windows 11 and install automatically via update?