I have a problem with my Acer predator XB323UGPBMIIPHZX there is a dark area on the screen

Chutchai
Chutchai Member Posts: 3 New User
in Predator Monitors

I have a problem with my Acer predator XB323UGPBMIIPHZX there is a dark area on the screen.

i don't know what the cause of the problem

343388351_734181161789350_5562910633207749701_n.jpg

Answers

  • JackE
    JackE ACE Posts: 44,884 Trailblazer

    Looks like pressure deformation caused by warped screen bezel. Does it brighten or change if you gently pull the bezel out in the middle of the shadow with your fingernail?

    Jack E/NJ

  • Chutchai
    Chutchai Member Posts: 3 New User
    edited April 2023

    https://drive.google.com/file/d/1POEbwU_Z1JnJ5IfqGc7y-F8QXgLWlOhx/view?usp=sharing, https://drive.google.com/file/d/1v2HPUeNSDIJYJT1ENFUBy59x7Jauefp4/view?usp=sharing

    This is want happen when i try to press the screen and i can't pull the brazel.
    The first link is the video that show the black screen when i try to use the finger to press the screen it seem to be brighten up
    The second link is the white screen.

  • JackE
    JackE ACE Posts: 44,884 Trailblazer

    i can't pull the brazel.»i try to use the finger to press the screen it seem to be brighten up

    Yes, I see. Definitely a pressure-related imbalance. Did this happen suddenly for no apparent reason?

    Jack E/NJ

  • Chutchai
    Chutchai Member Posts: 3 New User
    https://community.acer.com/en/discussion/comment/1198003#Comment_1198003

    yes it just happend suddenly
    btw my monitor is still in warranty should i try to send it to get it fix or is there anyway to fix it by myself?

  • JackE
    JackE ACE Posts: 44,884 Trailblazer

    Go to this link. Click on each color and post a phone photo of result if possible.

    Jack E/NJ

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