Acer Nitro AN515-44 not recognizing USB devices

Vezpertine
Vezpertine Member Posts: 4 New User

Sometimes when I turn on my computer, USB devices (I've tried every USB port) are not recognized by the computer even though they are receiving power. Performing a hard reset by holding down the power button and then turning the computer back on fixes the problem. When this issue occurs and I try to perform a proper Restart or Shutdown, the system just hangs on a black screen and never actually restarts or shuts down. I've been unable to determine any pattern or figure out what causes this; it seems to just happen randomly. Any ideas?

Computer Info:

Acer Nitro AN515-44
Processor AMD Ryzen 5 4600H with Radeon Graphics 3.00 GHz
Installed RAM 16.0 GB (15.4 GB usable)
System type 64-bit operating system, x64-based processor

GPU NVIDIA GeForce GTX 1650

Edition Windows 10 Home
Version 22H2
Installed on ‎5/‎16/‎2021
OS build 19045.2846
Experience Windows Feature Experience Pack 120.2212.4190.0

BIOS Version Insyde Corp. V1.01, 4/16/2020

Answers