my Aspire VX5-591G Battery not work, critical problem

tinkandel
tinkandel Member Posts: 4 New User
edited April 2023 in Aspire Laptops

Hi there. New to forum.I tried to add another ssd to my Aspire VX5-591G notebook, in the slot that was free I bought a sata cable and an SSD, I connected them to the notebook, and it didn't show any sign of life (ssd- the old one with windows was connected), then I removed the new ssd and the cable turned on, but the battery does not last at all, although it seems 100% charged, before this procedure the battery was working ok. Who faced such a problem?

[Edited the thread to add model name]

Best Answer

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    Answer ✓

    @tinkandel

    I understand you say "before this procedure the battery was working ok."

    I am really sorry for the inconvenience..   Let us do the basic steps first..

    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:

    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 
     
    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

    Connect all the cables back and restart the computer.  

    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   
     
    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

    Try windows x 
    go to device manager 
    expand Battery
    right click on all the items below battery – uninstall 
    Restart the computer 
     
    It should work fine.. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

Answers

  • JM1705
    JM1705 Member Posts: 18 Troubleshooter

    What model SSD did you use?

  • Puraw
    Puraw ACE, Member Posts: 13,172 Trailblazer
    edited April 2023

    Your notebook is reviewed on the web with a 2.5" SATA 3Gb/s HDD, Toshiba MQ01ABD100, 1000 GB, 5400 rpm and an empty M.2 slot for a 256 GB SSD. If your notebook came without a 2.5" HDD but instead with a M.2 256 GB SSD you should get the ACER approved SATA upgrade kit (cable + bracket + screws) for a 2.5" SATA SSD.

    The SATA cable you bought is the ribbon cable connected to the SATA HDD and MOBO. If you are trying to replace the HDD for a 2.5" SATA EVO V-NAND SSD that may be possible but make sure you disconnect the battery first. You should also check with Acer Services in your country if the SATA interface and MOBO is SATA SSD compatible with your notebook and what type/brand/capacity SSD you can install.

    Now that your notebook has starting and battery issues I recommend that you bring/send your notebook to Acer Services in your country and ask them to check the battery problem and to do this SATA SSD upgrade for you (this requires some SATA setting changes in BIOS).

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    Answer ✓

    @tinkandel

    I understand you say "before this procedure the battery was working ok."

    I am really sorry for the inconvenience..   Let us do the basic steps first..

    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:

    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 
     
    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

    Connect all the cables back and restart the computer.  

    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   
     
    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

    Try windows x 
    go to device manager 
    expand Battery
    right click on all the items below battery – uninstall 
    Restart the computer 
     
    It should work fine.. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • tinkandel
    tinkandel Member Posts: 4 New User

    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

    this option worked. thank you very much

    please tell me how to correctly add ssd? I have cable and ssd

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder

    @tinkandel

    I understand you say "this option worked. thank you very much"

    You are Welcome!

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • tinkandel
    tinkandel Member Posts: 4 New User

    please tell me how to correctly add ssd? I have cable and ssd


  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder

    @tinkandel

    I understand you say "please tell me how to correctly add ssd? I have cable and ssd"

    Kindly go through the details which is captured from service manual designed for your computer.

    Pict 1

    Pict 2

    Pict 3

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • tinkandel
    tinkandel Member Posts: 4 New User
    edited April 2023

    I want to add ssd here

    i found the instructions, but after I connect the new second ssd, the pc has no signs of life, although the blue ice turns on when I click on POWER :(

    second ssd is SATA 3 2.5

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder

    @tinkandel

    I am really sorry for the inconvenience.

    I saw the picture. It is not the ssd which you are trying to install . It is the sata hdd which is the palm size hdd.

    Kindly reseat the hdd and check. It will work fine

    Kindly go through the details which is captured from service manual designed for your computer.

    Pict 2

    Pict 3

    Pict 4

    Pict 5

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★