acer predator helios 300 PH315-53 CPU doesn’t work

Stayceria
Stayceria Member Posts: 6

Tinkerer

edited April 2023 in Predator Laptops

so my acer predator helios 300 (model:PH315-53), it randomly turned off and never worked again, when i took it to a repair person, they opened up the laptop amd checked everything, after some time they replied and said that the laptop wont function anymore and that there is a problem with the CPU and that the CPU is glued to the motherboard and there isnt much that he could do about it, i came here for help or advice abouut what i should do?

[Edited the thread to add model name to the title]

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,912 Trailblazer

    Hi @Stayceria Waiting for more answers that can help your query, indeed, the processor is BGA type and is soldered to the board, you would have to change the entire board:

    Some technical services have the possibility, using a special desoldering iron, to remove the processor and place an equal or compatible one, but this process can be expensive, you should ask if it is possible to do it and if the cost is worth the investment compared to a new board .

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  • Stayceria
    Stayceria Member Posts: 6

    Tinkerer

    thank you so much, i am just not sure where to buy the motherboard nor the processor from because if the entire situation doesnt work then i would just be losing a lot more money

  • XdxD
    XdxD Member Posts: 1,585 Community Aficionado WiFi Icon

    You said "a repair person". Was it Acer's?

    Trying to do my best here - Your happy Predator owner =)!
  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder

    @Stayceria

    I understand you say "it randomly turned off and never worked again"

    I am really sorry for the inconvenience..   Let us do the basic steps first..

    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:

    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 
     
    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

    Connect all the cables back and restart the computer.  

    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   
     
    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

    Try windows x 
    go to device manager 
    expand Battery
    right click on all the items below battery – uninstall 
    Restart the computer 
     
    It should work fine.. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder

    @Stayceria

    If it is still not working..

    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder

    @Stayceria

    There will be 2 lights on the side of the computer. One light is for the power and the other light is for the charger. Please connect the charger and turn on the computer.

    Check whether these two lights are coming on. On some models, there will be a blue light coming "on" on the power button.

    If you dont see the two lights and if you see a complete black screen then it might be a issue with battery. You can replace the battery and check. Try to check whether you can turn on the computer with only the charger.

    If the screen is completely black and if you dont see the two lights then it is a hardware issue. If you are able to see the lights and if you are able to see the acer logo then we can atleast reinstall the windows or we can go to repair mode and check it with alternative steps.

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Stayceria
    Stayceria Member Posts: 6

    Tinkerer

    yes i tried it all but nothing works, had to take it to a repair person (THAT IS NOT ACER's) because it doesnt exist where i live(middle east)

  • Stayceria
    Stayceria Member Posts: 6

    Tinkerer

    nope because i am in the middle east and that doesnt exist here

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder

    @Stayceria

    I am sorry to hear that it is a hardware issue.

    If your laptop is in warranty you can contact the warranty dept.     Go to the website support.acer.com - chose your country.   On the new page - scroll down -  click on "contact support".  Scroll down.  You can find the phone no to contact the warranty dept. 

    If it is out of warranty, please contact local store or

    Go to the website support.acer.com - chose your country.   On the new page - scroll down -  Click on  "Repair My Acer" - Request to have your Acer product repaired.   There will be charges for repair. 

    Additional info to contact Acer Store:  Please visit the website - support.acer.com - chose your country - click on shop.   You can buy desktop, laptop, monitor and accessories.  Alternatively,  on the top right corner you can find the phone no to contact Acer store.   For the parts which are not available on Acer store, you have to contact local store.

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Stayceria
    Stayceria Member Posts: 6

    Tinkerer

    thank you so much for the help, right now i am gettigg error 403 (website overloaded or something) so i will go check the warranty once the error is gone and yes i dont live anywhere where the repairing support exists, so i will have to buy the parts myself, i just dont know where to buy them