Support Site Rejects my SN and SNID

Scoats
Scoats Member Posts: 7 New User
in 2013 Archives

I entered every possible variation but no dice. I even took a picture and enlarged the numbers to make them more readable. 

 

How do I get past that screen to get to a person to find out about out of warrenty repair?

 

Thanks

Answers

  • Philman
    Philman Member Posts: 255 Enthusiast WiFi Icon

    Call your Acer support center.

  • Scoats
    Scoats Member Posts: 7 New User

    That doesn't appear to be a support option.

     

    I have now wasted 30 minutes on the Acer Website with nothing but frustration to show for it. 

  • padgett
    padgett ACE Posts: 4,532 Pathfinder

    Apparently the preferred method is either e-mail or chat.

  • Leho
    Leho Member Posts: 525 Mr. Fixit WiFi Icon

    Scoa

    When I registered my computer with Acer, I noticed an autodetect feature for SN and SNID on the registration page. Don't know if you have one also.  If you do, try it - it can't hurt.

    Leho

  • Scoats
    Scoats Member Posts: 7 New User

    Thanks everyone.

     

    I found the phone number by Googling. Of course they made me hang up and call different number once I got through. After an hour of screwing around with Websites and phone calls, I was told it would be $250 to fix my 19 month old tablet.

     

    Oh well. At that price, I'll buy something to replace it. Probably won't be an Acer. 

     

     

  • Leho
    Leho Member Posts: 525 Mr. Fixit WiFi Icon

    Scoa

    Since your computer is 19 months from purchase and registration and is presumably out-of-warranty, there is no free service available from Acer. 

    You haven't indicated to us what the actual problem is that you need service for.  Have you approached a local computer repair shop for an estimate?

    Leho

  • Scoats
    Scoats Member Posts: 7 New User

    It lights up when plugged in but will not power up. No noises, no lights, no anything. 

     

    I haven't approached a repair shop as they usually want $100 just to look at it. There's one near by I could ask them. 

     

    Thanks

  • Philman
    Philman Member Posts: 255 Enthusiast WiFi Icon

    Which model is it?

  • Scoats
    Scoats Member Posts: 7 New User

    A500 Ionia

     

    Thanks

  • Philman
    Philman Member Posts: 255 Enthusiast WiFi Icon

    Unfortunately, you are not alone to have problems with this device Smiley Sad

     

    I you are a little geek, read this forum: XDA A5OO

  • Scoats
    Scoats Member Posts: 7 New User

    Thank you for the link.

     

    I googled pretty good before posting here. Some people had luck by buying a new battery for $70.

     

    But according the white light, the unit should be fully charged. I opened the unit.  I unset and resat the existing battery but the problem remained. I am reluctant to buy a new battery thinking it would not make a difference. If the unit functioned a little I would but it remained quite dead. 

     

    Thanks. 

     

    I am disppointed, I got less than 2 years out of it but at this point, it is onward to a new unit. 

  • padgett
    padgett ACE Posts: 4,532 Pathfinder

    I do not know your device but one of the signs of a battery that cannot hold a charge is one that shows a full charge very quickly but then does not function.

  • Scoats
    Scoats Member Posts: 7 New User

    Looks like the power button is broken. It was deemed not worth fixing. Since the tablet has been prety much written off anyway, I may try removing the button and seeing if the unit can be powered on with a pen cap. Bummer that it only lasted a year and a half. 

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