Persistent lagging of new laptop (Predator Helios PH315-55)

Rionite
Rionite Member Posts: 4 New User
edited February 2023 in Predator Laptops

Hi! I purchased a new Predator Helios (PH315-55: Intel i5-12500H; 16 GB DDR5; 500GB + 1 TB SSD; 6 GB NVIDIA 3060) last month (late January). It was considerably fast and relatively smooth until, at some point after I had installed all of the apps I'm currently using on my older laptop (via their respective download websites). This happened after I upgraded with additional RAM (+8GB DDR5) and SSD (+1TB SSD) at the Acer Concept Store at our local mall. I was there when it was being upgraded and the first boot was worrying since it did not open immediately so the technician had to force reboot and then it finally booted. Aside from the lag in opening documents, searching files, using google chrome, etc. (not even using Adobe apps or ArcGIS Pro yet), the other issues include slower booting and also a considerable delay between clicking the turbo boost button and the actual boosting of the fans.

It has become much slower than even my old laptop (Asus Vivobook: Intel i5 8th Gen; 16 GB RAM; 256 GB SSD/1TB HDD; 2 GB graphics), so I decided to do a Reset, and the issue was resolved. But it happened again when I opened a disc drive file to install ArcGIS Pro (this file was provided by the university and the same file I used on my old laptop). So I tried to do a Reset again (now keeping all my files), but the lag still persisted. I will now try to Reset again (but I have deleted all the program files in my secondary drive first) and see whether it will be resolved. If not, I'll try to do a full reset (deleting all my files). I did try to disable and then enable some display drives, but there wasn't any effect on the lag issue.


I'm just wondering where the issue really is so that I can resolve it next time without doing a Reset, particularly when I have transferred all my files to that laptop. Is it a driver issue? If it is, which particular drive?


Thanks for your responses!

Answers

  • chugzilla
    chugzilla Member Posts: 730 Seasoned Specialist WiFi Icon
    edited February 2023

    well, I'm no expert but if it ran fine before the memory and SSD upgrade i would take it back to that place and tell them what's up and that something went wrong. maybe they used incompatible parts like different memory for instance would cause that. or they are not seated properly unless you know how to take it apart and remove them and reseat them yourself that's all i can think of for now a reset won't help what they did there. and as far as adding old apps maybe there are too many starting with the pc now causing it to bog down gl and keep us posted but best place to start is to return to when it all started. and i see yours came with 16 and you added 8 that could be the problem right there and or whatever they did with the extra SSD drive did you want it for storage only or did they do something else. and to answer the last question is to remove what they added and see how it runs then put the parts back in only if it runs good first. and a full reset of windows never hurts i have done it twice already to mine anything can happen.

  • Rionite
    Rionite Member Posts: 4 New User

    Hello chugzilla,

    Thanks for your response. To clarify, my device initially came with 8 GB DDR5 and 500 GB SSD, then I upgraded it to 16 GB DDR5 and added a 1000 GB SSD. It worked fine before the upgrade; then, it was ok again when I did the first reset. The second and third resets did not resolve the issue, but after the fourth reset yesterday, when I deleted all my files, it was working fine again. Until this morning, when it wasn't booting after several tries (10x, I think, unplugged). When I plugged it in, it started booting but it is now very sluggish again. It takes a while to boot, open file explorer, search tab, google chrome search and other any processes. I typically check the turbo boost button response time to check whether it's ok or not, and yes, there's a considerable lag between clicking the button and the fans turning on. There's a considerable and very noticeable lag which is not present even on my old and outdated laptop. I tried disabling the Intel Graphics driver, but I think only the turbo boost lag was resolved, while all the other processes remained very slow.

  • Rionite
    Rionite Member Posts: 4 New User

    Hello! I think I just have to do a battery reset (as instructed by someone from Acer) every now and then when that happens. My device is now working well again. Thanks!

  • chugzilla
    chugzilla Member Posts: 730 Seasoned Specialist WiFi Icon

    well, that's awesome and makes no sense but what does with computers Haha and by battery reset i assume you're talking the one on the MB and Ya just remove it and put it back?

  • billsey
    billsey ACE Posts: 34,972 Trailblazer

    Fire up Task Manager in the Performance tab and look at what your memory is running at. Which specific memory stick did they put in? A battery reset is usually only needed when the battery gets confused as to it's internal stats...

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Rionite
    Rionite Member Posts: 4 New User

    Hello! The battery reset only works until a certain time (just a few minutes after booting, actually). The laptop goes back to stuttering again (the way I test this is to right-click refresh and check whether the "refresh bar" is expanded, like it's longer than normal and the keys are farther apart, and also check the response time of the search bar).

    I was quite frustrated with it already. Just 2 weeks ago, I brought it to the local Acer Service Center, and I just got it back today. They mentioned that they had to burn in a new copy of the OS since they found no other issues. I thought it was already ok then, but once I got back home and booted the laptop, the same old stuttering problem happened. Then the funny thing is that I was so frustrated with the device that I tried to hold it while I was standing, and I noticed the stuttering issue was resolved (at least for the moment). I tried different orientations, and I finally noticed that it resolved once I raised the left side of the laptop (with my hand initially). I tried to replace my hand with different materials (wallet, eyeglass holder, cloth) to keep the left side raised up, but the stuttering continued until I used a bottle cap. Now, for the past 30 mins (the longest time it has worked this way since the issue started), it has been running smoothly the way it was before.

    So I guess it probably was a hardware issue (or overheating perhaps?) that the technicians failed to notice. I'll bring the device to the service center next time (I'm planning to add more RAM).

  • I suggest you to check if your hard disk and ssd are working at 100%, through task manager. This can cause slowness. I would also check the health of the disks with the crystaldiskinfo program.

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