Acer nitro 5 AN15-56 wireless code 10 the wireless adapter has suddenly become disabled

sam0056
sam0056 Member Posts: 33 Die Hard WiFi Icon
edited April 2023 in Nitro Gaming

Hi i am having a serious problem with my wireless adapter which is killer wifi AX1650i in my Acer nitro 5 AN15-56. the wirelss adapter has suddenly become disabled and is showing code 10 unable to start i have tried everything i can uninstalling drivers reinstalling and even i have gone to the intel site and found a later driver which claims to fix the code 10 issue but to no avail. Short of replacing the card which i do not want to do i cannot think what i can do. Briefly yesterday i got it working for about 30 min by stopping the wireless service and restartiung it but it has gone back to code 10 suddenly and this time i cant get it to work at all. I should also mention have restored the machine to factory settings also. 

[Edited the thread to add model name to the title and add issue detail]

Best Answer

  • sam0056
    sam0056 Member Posts: 33 Die Hard WiFi Icon
    Answer ✓

    Ok new and final update i have finally found the problem and it is for certain fixed this time. One of my usb ports is damaged physically a few weeks ago while removing the mouse after gaming something came loose and a blue piece of plastic fell out of the right hand side usb port when i tried to insert the mouse in again i bent one of the metal pins inside rendering the port totally useless. A few weeks on now to current time when i started experienceing the wireless code 10 issue and aftger trying all the things outlined in the posts above and even installing new hardware i was still at square one. Then the other night i had a moment of clarity while looking down all the devices in dev manager and i noticed (unkown usb device port reset failed) I knew instantly this refered to the damaged port and it was throwing this error. Upon disabling the named port and rebooting the wireless started working properly and has not gone into code 10 ever since. I dont know how a Usb port being damaged affects the wireless card but this has solved the issue.

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Answers

  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon

    Is it still under warranty? If so, contact Acer.

    Trying to do my best here - Your happy Predator owner =)!
  • sam0056
    sam0056 Member Posts: 33 Die Hard WiFi Icon

    It's not really an Acer problem it's a driver/ Windows issue plus I'm not under warranty. When googling this issue hundreds of people with the same card are having this issue with the same card.

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,319 Trailblazer

    Hi @sam0056 you can confirm your model, you have put:
    AN15-56
    and I think it should be a:
    AN515-56
    It's right?
    Can you also tell me what version of Windows you have installed?
    Thank you.
    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
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    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
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  • sam0056
    sam0056 Member Posts: 33 Die Hard WiFi Icon

    Hi you are correct that is my version number it is running Windows 1

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,319 Trailblazer

    Windows 10 or Windows 11?

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • sam0056
    sam0056 Member Posts: 33 Die Hard WiFi Icon
    edited April 2023

    Sorry it's Windows 10 home

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,319 Trailblazer

    This is what Microsoft says about code 10:

    hit___

    Code 10 "This device cannot start. (Code 10)"

    Full Error Message

    "This device cannot start. Try upgrading the device drivers for this device. (Code 10)"

    Cause

    Typically, the device's hardware key contains a "FailReasonString" value, and the value string is displays an error message defined by the hardware manufacturer. If the hardware key does not contain a “FailReasonString” value the message above is displayed.

    Recommended resolutions

    Update the driver

    In the device's Properties dialog box, click the Driver tab, and then click Update Driver to start the Hardware Update Wizard. Follow the instructions to update the driver.

    Note You may be prompted to provide the path of the driver.  If you are asked for the driver and you do not have it, you can try to download the latest driver from the hardware vendor’s website.

    End of pasting___

    Uninstall the current driver and download and install the one provided by Acer on the computer's download page:

    https://www.acer.com/us-en/support?filter=global_download&search=Nitro%20AN515-56

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • sam0056
    sam0056 Member Posts: 33 Die Hard WiFi Icon

    I had already explained in initial post that I have done all these things a copy n paste from a website can't really help me but thanks anyway.

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,319 Trailblazer

    Paste the information from Microsoft to set out the terms of the problem.
    In your first post, you talk about Intel drivers and what I recommend is to uninstall Intel and download and install the ones provided by Acer from the download page for your model.
    I don't know if when you comment that I reinstalled the driver, you are referring to the original from Acer, if so, please ignore this answer.
    Thank you.
    All the best

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • sam0056
    sam0056 Member Posts: 33 Die Hard WiFi Icon

    Ok sorry for the confusion I've installed drivers from Acer and also from Intel both have same issue hope this

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,292 Pathfinder

    @sam0056 if you have tried many drivers, then try to update the windows, do the power reset by powering off the laptop, unplug the charger, and hold the power button for 10 seconds. Resetting Windows would be the next step to do if the above steps don't work.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • sam0056
    sam0056 Member Posts: 33 Die Hard WiFi Icon
    edited April 2023

    I've already reset windows as mentioned in initial post. At this stage im thinking back to Windows 7

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,319 Trailblazer

    Your computer is compatible with Windows 10 and Windows 11, Windows 7 will not work correctly if you can install it.
    I would try Windows 11 first.
    Once installed check if the WiFi card works.
    If it doesn't work, please install the Acer drivers first.

    https://www.acer.com/us-en/support?search=AN515-56&filter=global_download

    If that doesn't work either, try the Intel ones again:

    https://www.intel.es/content/www/es/es/products/sku/211609/intel-killer-wifi-6-ax1650-xw/downloads.html

    Thank you.
    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • sam0056
    sam0056 Member Posts: 33 Die Hard WiFi Icon

    hi i am trying a clean reset full format from scratch rather than built in reset as i think that might be an issue i have tried the other things and no joy.

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,292 Pathfinder

    @sam0056 then try to do a clean Windows installation using a USB. If that doesn't work also, you might need to go to a repair shop and ask them to try a different wifi card.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • sam0056
    sam0056 Member Posts: 33 Die Hard WiFi Icon

    Ok well latest update i have reinstalled windows fully by deleting all partitons and installing from scratch still the issue exists so i have order a new wifi card that should arrive in a day or 2 which i can install. Its obviously a hardware failure.

  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    https://community.acer.com/en/discussion/comment/1194812#Comment_1194812

    Yup, it is. Most of the code 10 issues are of hardware failures.

    Trying to do my best here - Your happy Predator owner =)!
  • sam0056
    sam0056 Member Posts: 33 Die Hard WiFi Icon

    Funny thing is bluetooth is working fine and its the same adapter.

  • sam0056
    sam0056 Member Posts: 33 Die Hard WiFi Icon

    There is a new development I purchased and installed the new wireless card successfully turned on the laptop everything worked fine for about 1hour and now back to yellow ! Mark and code 10 error. I'm going crazy here

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,292 Pathfinder

    @sam0056 then try to do a BIOS update.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!

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