Predator PH315-55 Pulsar lighting controls not working, how to fix?

EHart
EHart Member Posts: 3 New User

Predator PH315-55 Pulsar lighting controls in the PredatorSense panel are not working. I just got my laptop back from being repaired, now the keyboard lights are stuck in one mode and cannot be changed. How do I fix this?

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,931 Trailblazer
    edited April 2023

    Hi @EHart waiting for more answers that help your query.
    Have you communicated to the technical service that carried out the repair?
    A greeting.

    • Un saludo / All the best
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  • EHart
    EHart Member Posts: 3 New User

    Yes I have, they suggested I send it back in.

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,931 Trailblazer

    Is the equipment still under warranty?
    Greetings.

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
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    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • Hello! Have you tried reinstalling predator sense?

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  • EHart
    EHart Member Posts: 3 New User

    It is still under warranty, and I've contacted support. They started a case and want me to send it back in for service. I have indeed re-installed PredatorSense and it didn't help. I even updated the drivers and that didn't help either.

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,931 Trailblazer

    I hope everything is resolved, you will tell us.
    All the best.

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)