Hello everyone,
Recently, I got this laptop (Acer Spin 513-53N) from my company and the only bluetooth device I had at that moment were my Boat Airdopes 411. I tried connecting them to the laptop and they did connect. However, since around two weeks, I was unable to connect new bluetooth devices. I tried connecting a Microsoft Designer Mouse, but it did not connect. I tested the mouse with other laptops and desktops and it did connect to them. Thereafter, I unpaired my earphones and tried reconnecting them but the only message I received was -"Failed. Please try connecting your device again."
Upon checking the driver in the Device Manager, the event tab of "Intel Wireless Bluetooth" shows the following:
Device USB\VID_8087&PID_0AAA\5&3b280c7f&0&10 had a problem starting.
Driver Name: oem35.inf
Class Guid: {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}
Service: BTHUSB
Lower Filters: ibtusb
Upper Filters:
Problem: 0x0
Problem Status: 0xC00000E5
I have tried the following solutions:
- Using CCleaner to update the drivers.
- Using Intel Driver Tool to update the driver.
- Rolling back the driver to the oldest possible version.
- Rolling back the driver by uninstalling it and using a downloaded driver file from Intel website, as well as Acer website.
- Uninstalling the driver and rebooting my laptop for it to install the same automatically.
If I roll back the driver or install an older version, the starting problem is not there but it still does not connect.
I am happy to provide any further information, logs, etc. Kindly help. Thank You,
