Monitor kg272S com problema nas frequencias de 144hz e 165hz

MatheusL
MatheusL Member Posts: 2 New User

Meu Monitor kg272 logo apos a garantia acabar começou a apresentar esse problema de 80% da tela ficar preta, não só o meu mas de um amigo quer comprou na mesma epoca que eu tambem esta tendo esse problema e pelo que vi muitas outros pessoas estão reclamando no site do reclame aqui sobre tal problema.
Segue a foto do problema caso alguem saiba como resolver agradeceria muito a ajuda.

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,319 Trailblazer

    Hi @MatheusL Do you have the possibility to try another monitor or TV if it is a desktop computer to rule out a problem with the graphics card?
    Thank you.
    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • MatheusL
    MatheusL Member Posts: 2 New User
    hello, I've tried different monitors and also different computers and the problem is really on the kg272S 
    

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,319 Trailblazer

    I understand, I'm sorry for the problem, let us know if you can solve it, thanks.
    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)