Why does my monitor look like this? while playing it froze and started looking this.

LukeJoseph
LukeJoseph Member Posts: 5

Tinkerer
edited March 2023 in Monitors

I left it on while playing fortnite, and when I woke up it was fine, but 1 hr later while playing it froze and started looking this. I have tried turning it off, unplugging, and havent found anything on youtube.

[Edited the thread to add issue detail]
image.jpg

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,319 Trailblazer

    Hola @LukeJoseph once unplugged, have you tried pressing the power button for about 15 seconds to finish draining it?
    Thank you.
    All the best.

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  • LukeJoseph
    LukeJoseph Member Posts: 5

    Tinkerer

    Thanks for the response, just tried it out. No luck :(

  • LukeJoseph
    LukeJoseph Member Posts: 5

    Tinkerer

    Any other suggestions?

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,319 Trailblazer

    I don't know what equipment you connect it to or the type of cable (HDMI, DP) can you try another cable or better another port if you have that possibility?

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
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    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
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  • LukeJoseph
    LukeJoseph Member Posts: 5

    Tinkerer

    Just switched the cable from display port to hdmi but nothing worked. It might be permanently broken.

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,319 Trailblazer

    I can't tell you from the community, but it may indeed be an internal problem.
    Does the monitor still have a warranty?
    If you don't have it, have it looked at by a technical service you know.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • LukeJoseph
    LukeJoseph Member Posts: 5

    Tinkerer

    I do have a warranty, so I think i will just send it in. Or maybe try to find a solution on the web

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,319 Trailblazer
    edited March 2023

    OK, you'll tell us, regards.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)

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