Touchpad doesn't work error which says "This device is currently waiting on another device

vlad145666
vlad145666 Member Posts: 2 New User
edited March 2023 in Nitro Gaming

My touchpad doesn't work. In device manager I2C HID Device there is an error which says "This device is currently waiting on another device or set of devices to start. (Code 51)". I've already tried to reinstall the device, update the drivers and to open hardware troubleshooting. Nothing helped. What can I do?

[Edited the thread to add issue detail]

Answers

  • vlad145666
    vlad145666 Member Posts: 2 New User

    It stopped working after I downgraded from windows 11 to windows 10.

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder

    @vlad145666

    Try fn + f6 or f6 alone  or  fn + f7 or f7 alone on keyboard to disable and enable the touchpad. 

    Please look at the key f6 and f7 key on keyboard .    You can see the hand symbol with fingers .   That denotes the touchpad function key.   On some models it will be on f6 and some models it will be on f7.    So we need to use the right key depending upon the laptop model .   If fn + f7 is not working then we have to use f7 alone to make it to work.     

    On some old laptop models there will be a separate button right  next to touch pad area which is below the space bar.  It is used to turn on and off the touch pad.  On some old models it will be right next to power button.   On all new models, f7 key is used to enable and disable the touch pad. 

    If you would like to disable and enable the touchpad, please press and hold  fn key on the keyboard and then press f6 or f7 once.    If the touchpad is not getting disabled you can either press f6 alone or f7 alone without holding the fn key.      It is used to enable or disable the touchpad..    

    After disabling and enabling the touchpad check how it is working.. 

    If it is still not working 
    Go to support.acer.com 
    chose your country 
    type snid or chose your model 
    go to drivers - Install the i/o drivers first and then install the touch pad driver 

    Also try to install the chipset driver and check. If it is still not working try to go back to windows 11 and check.

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  • Puraw
    Puraw ACE, Member Posts: 14,685 Trailblazer

    Downgrading to W10 caused the 12 HID driver (required for your P&P touchpad) to malfunction. Have you considered upgrading again to W11? You can try to expand the 12 HID device in Device Manager and roll back the driver to an earlier version, if there are several versions try one by one. I don't know what W11 PC you have, but if nothing helps you should try to "RESET this PC" in WindowsRE (in Safe Mode type in the Command Prompt: systemreset --factoryreset or in Windows 10 type "Reset this PC" in the Search box. This may be difficult without a touchpad, try a USB mouse if that is detected or use the arrow keys to navigate.

  • I would try disconnecting the lithium battery and then disconnecting the touchpad from the motherboard. It would be interesting to inform the model of the computer. Example: AN515-55-5890.

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  • It is important to note that I2C data communicates with SUPER IO as well.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)