suddenly the sound stopped working. It seems to be playing, but there's no audio. AN517-41
Hi there,
I just received my laptop back from service and they installed everything, from Windows to drivers. However, I noticed that I only had one partition, so I reinstalled Windows myself to create two partitions. Afterwards, I installed the drivers from the DVD that came with the laptop, but suddenly the sound stopped working. It seems to be playing, but there's no audio, and when I connect my headphones, I hear a rapid beating sound. I uninstalled the drivers and reinstalled only the Realtek driver, but the same problem occurred. (As a reminder, the motherboard was replaced in the service). Do you have any solutions? I'm thinking about reinstalling Windows and only installing the audio driver to see if the problem persists.
[Edited the thread to add issue detail and the model name]
Answers
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Download and install iobit's Driver Booster freeware to see if it can pick up any better audio drivers on line.
Jack E/NJ
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This is the sound even whit the sound system and headphones, the driver is properly correct installed, after I install again windows, I only installed just Realtek audio driver, and is the same problem and sound. It's hardware or software ? What u think guys ?
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Pink jack is mic in.
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»»I only installed just Realtek audio driver,»»
- Did you try Driver Booster freeware yet?
- What is full laptop model number? For example, A515-54?
Jack E/NJ
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acer nitro 5 sn XXXX
I try it but I think is an imperfect contact between the place where u into the Jack and mother board, i don't try driver boost because I send already to service, but I want to know what community say about this issue. They say to me (if u don't installed a driver or window properly you have to pay for that, and is absurd, I reinstalled the window because they give the window with one partition and I installed the all driver from the dvd what came up with the product, and after that I saw the problem) I still believe is hardware not software and I don't want to pay for other mistakes
[Edited the content to hide sensitive information]
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»»acer nitro 5 sn XXX»»i don't try driver boost because I send already to service,
Sorry, that's not model number. Model number would look like AN515-57 or AN515-54? When do you get laptop returned?
[Edited the content to hide sensitive information]
Jack E/NJ
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Sorry, just sn I have because I don't noted the model numbers, friday, before this week start. Model number is looks like u write.
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This is my laptop, I have it registered here on site, I hope help you.
Short story, I send for first time because (I have 2 video graphics amd and nvidia) I try a lots of thing to revive the nvidia graphic but didn't won't, I try every thing, windows reinstalled, disabled amd and just nvidia on, I try driver booster, I try to change registry and some more solution, all this was because I can't update the nvidia driver, I can't open the nvidia control panel, and I get some error in my computer → manage. And they say motherboard was change and after this change of motherboard sound sound like in video0 -
Do you know when you will get the AN517-41 back so we can test audio again?
Jack E/NJ
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Yes, I will test it again, to be sure everything is work properly, still thinking about they miss to test that about the sound
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