Acer aspire 5 A515-45-A74Z Randomly restarts itself.

jaswanth2703
jaswanth2703 Member Posts: 6

Tinkerer

It stopped for 2 months but started again. pls help i am getting random restarts every 3 hours(approx) and losing unsaved work.

Answers

  • JackE
    JackE ACE Posts: 44,865 Trailblazer

    Is it plugged in when this happens?

    Jack E/NJ

  • Puraw
    Puraw ACE, Member Posts: 13,035 Trailblazer
    edited March 2023

    Hi @jaswanth2703

    The BIOS may be not for your laptop model, last version is:
    Date: 2019/03/04, Version: 2.02, Vendor: Acer, Size: 6.52 MB
    If you don't have this version (check in Device Manager) download it from Acer Support.

    Also suspecting a graphic card driver, update the GPU drivers or roll back to an older version.

    If none of this helps, restore your system to an earlier point (try the oldest first), Type "Create a Restore point" in Search box and select "Restore System" (at the top of that window).

    Did you upgrade to Windows11 from Windows10? consider rolling back to Windows10 (Reset your PC to factory settings).

    You may have a Power Supply problem that is best checked by Acer Service, there will be a small service charge ($25) if it is Firmware/drivers/OS related.

  • jaswanth2703
    jaswanth2703 Member Posts: 6

    Tinkerer

    It happened on both battery and while plugged in. It seemed to have stopped. Maybe beacuse i switched my external mouse from left usb to right(maybe). My current uptime now is 1 day and 12 hours without any restart.

  • jaswanth2703
    jaswanth2703 Member Posts: 6

    Tinkerer

    i am using latest bios 1.13. it still restarted once.

  • Puraw
    Puraw ACE, Member Posts: 13,035 Trailblazer

    Your BIOS is up to date, try updating or rolling back your graphics card driver, if that does not help restore your system to an earlier point.

  • JackE
    JackE ACE Posts: 44,865 Trailblazer

    The event logs suggest a power disruption. Please post a battery report as follows—-

    (1) Search 'cmd' in Windows start menu.
    (2) Right click command prompt near top of menu.
    (3) Click run as administrator.
    (4) Enter 'powercfg /batteryreport' at command prompt.
    (5) Then return to the desktop. Open file explorer.
    (6) Then search for' battery-report.html' in the c:\windows\system32\ sub-folder. Double-click to open it in the browser.
    (7) Post screenshot of the first part of the report if possible that compares design full charge capacity with its remaining full charge capacity.
    (8) Also scroll down the battery report to see if low charge levels roughly coincide with the dates and times power was lost as shown in your earlier event logs

    Jack E/NJ

  • JackE
    JackE ACE Posts: 44,865 Trailblazer

    The batery charge controller needs to be re-calibrated. Follow directions in this link.

    Jack E/NJ

  • Many users have this problem in the Portuguese community: https://community.acer.com/pt/discussion/671245/acer-aspire-5-a515-45-r760-sofrendo-reinicios-aleatorios#latest

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JackE
    JackE ACE Posts: 44,865 Trailblazer

    »>Many users have this problem in the Portuguese community»»

    @egydiocoelho Maybe safety interlock switch again??

    Jack E/NJ

  • I can't find any security interlock buttons on the motherboard:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JackE
    JackE ACE Posts: 44,865 Trailblazer

    Maybe one of these components?

    Jack E/NJ

  • jaswanth2703
    jaswanth2703 Member Posts: 6

    Tinkerer

    Its been three days without a restart i think it stopped again. i will let you know if it happens again. i am using the laptop everyday with 8 hours average.

  • JackE
    JackE ACE Posts: 44,865 Trailblazer

    OK. Do another battery report if/when it happens again.

    Jack E/NJ

  • jaswanth2703
    jaswanth2703 Member Posts: 6

    Tinkerer

    it happened again after 5 days but only after i plugged a pendrive on left usb slots.

  • JackE
    JackE ACE Posts: 44,865 Trailblazer

    Where's the battery report?

    Jack E/NJ

  • LK2023
    LK2023 Member Posts: 12

    Tinkerer

    What happens before it restarts? Does the screen go black before restarting? If it does, it may very well be a faulty USB driver (hardware issues; loose wire or something).