LAPTOP SUDDEN STOP / HANG EVERYTIME WHAT IS THE SOLUTION?

puquengqueng
puquengqueng Member Posts: 14

Tinkerer

edited March 2023 in Nitro Gaming

Hello, I want to ask what my laptop needs.
Every time that I open my laptop in the morning or every time I open it after, I didn't use it for like a long time, like an hours
when I open it after I think after 2 mins it suddenly stops the screen stop, but when I touch the keyboard, it lights up, but the screen and mouse stop working
Good thing that you can reboot it by holding on to the power button, but I think there is a problem with my laptop, and I don't want to use holding the power button always
What is the problem with my laptop, and what is the solution?

[Edited the thread to add issue detail]

Best Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    Answer ✓

    Disable all these options and restart your computer:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • leonaip
    leonaip Member Posts: 417 Specialist WiFi Icon
    Answer ✓

    If my answers/solutions help you, please consider hitting "Like" and "Yes".

    Regards and God speed 😉


    Acer Nitro 5 AN515-58

    - Intel Core i5-12500H 12th gen Octacore ( 2.70 ghz... Turbo up to 4.50 ghz ) with p-cores and e-cores

    - 15.6 inch thin bezel IPS FHD ( 1920X1080 ) 144hz

    - RAM 8 GB DDR4 MAX 32 GB

    - SSD 512 GB Nvme

    - Nvidia Geforce RTX 3050 ( DEDICATED 4 GB GDDR6 )


Answers

  • Is your model AN515-58? Does this problem occur by disabled hibernation and suspension in energy options?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • puquengqueng
    puquengqueng Member Posts: 14

    Tinkerer

    Yes, that's my model. I don't know much about hibernation and suspension, mam/sir. It's just for the first time in the day that I open my laptop in just a few seconds; it usually works, but after a bit, It freezes and can't move anything. It just hangs when you type or move the mouse's cursor. The only one that can fix it is holding the power button to reboot, and then after that, it's ok.
    Im worrying and get annoyed whenever I use it for the first time in the day because I always need to reboot it.

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    Answer ✓

    Disable all these options and restart your computer:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • puquengqueng
    puquengqueng Member Posts: 14

    Tinkerer

    I just copy the picture you send to me?

  • leonaip
    leonaip Member Posts: 417 Specialist WiFi Icon

    how old is your laptop?

    is it brand new?

    do a System Restore or reset using factory image

    If my answers/solutions help you, please consider hitting "Like" and "Yes".

    Regards and God speed 😉


    Acer Nitro 5 AN515-58

    - Intel Core i5-12500H 12th gen Octacore ( 2.70 ghz... Turbo up to 4.50 ghz ) with p-cores and e-cores

    - 15.6 inch thin bezel IPS FHD ( 1920X1080 ) 144hz

    - RAM 8 GB DDR4 MAX 32 GB

    - SSD 512 GB Nvme

    - Nvidia Geforce RTX 3050 ( DEDICATED 4 GB GDDR6 )


  • puquengqueng
    puquengqueng Member Posts: 14

    Tinkerer

    My laptop has been almost a year

  • leonaip
    leonaip Member Posts: 417 Specialist WiFi Icon
    Answer ✓

    If my answers/solutions help you, please consider hitting "Like" and "Yes".

    Regards and God speed 😉


    Acer Nitro 5 AN515-58

    - Intel Core i5-12500H 12th gen Octacore ( 2.70 ghz... Turbo up to 4.50 ghz ) with p-cores and e-cores

    - 15.6 inch thin bezel IPS FHD ( 1920X1080 ) 144hz

    - RAM 8 GB DDR4 MAX 32 GB

    - SSD 512 GB Nvme

    - Nvidia Geforce RTX 3050 ( DEDICATED 4 GB GDDR6 )