Switch By RAM on Predator Helios 300 Missing and it keeps on randomly shutting off

Misoray
Misoray Member Posts: 3 New User
edited March 2023 in Predator Laptops

Hello, I recently bought a used Predator Helios 300 and it keeps on randomly shutting off. I looked into it and the most common issue is the switch by the RAM not being pushed all the way by the rubber on the back but it seems mine doesn't have the switch or it's been broken off. I was wondering if anyone has the part number for it or a bypass?

[Edited the thread to add issue detail]

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,626 Pathfinder

    @Misoray what is your Helios 300 model number? The newer model that doesn't have a RAM door will not have that switch. Does it suddenly turn off to a black screen or show any blue screen?

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Misoray
    Misoray Member Posts: 3 New User

    PH315-51 and it does have the RAM door im assuming that's the cover on the back. It suddenly turns into black screen and just powers off.

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,626 Pathfinder

    @Misoray upon looking at a few motherboards for this model and I can see that it doesn't have a RAM door switch. You can try power resetting by unplugging the charger and holding the button for 10 secs.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Misoray
    Misoray Member Posts: 3 New User

    Idk how to tag but I did a factory reset and updated all my drivers but whenever I run games it seems as if it's getting overloaded and just shuts down, The fan on it works and I have a laptop cooling fan as well. I'm lost as to what else could be causing it.