Problems with Acer Nitro 5 AN515-57 software

VictoryMachine
VictoryMachine Member Posts: 3 New User

Hello,

My computer came in yesterday which was very nice. I used it fine in my first boot, however, when I came back from a class the second boot showed signs of problems. The screen was black with just the mouse. I fixed it with some tweaking of the GPU Drivers which got me to worry. I then had problems with programs that came default with the computer, like not opening or crashing. At that point I started blaming the OS itself since I had reset the computer so many times, so I tried to downgrade to the more reliable Windows 10. I foolishly decided to use the MediaCreationTool22H2 for Windows 10 without backing up the previous factory instalation. I got it from the official source at https://www.microsoft.com/en-gb/software-download/windows10 . I didn't use an external drive for this however as I did not have one on me. It turned out to be a curse in desguise as I had to download all the drivers manually from this Acer website, which I have no experience with and am not sure worked well. I simply wanted a stable version of Windows 10 to use. I partly got that as many of the original problems are gone now but it still does not look or have the same feel as I remember it having with its factory programming. With it being a manual installation of the factory program and all I think it is expected but hope someone can help me as I am not sure if I can get the factory setting back and not have to go through inexperiencedly installing all the drivers and such again. I am not against stopping this quest here but this shall be my last stand.

My specs are 11th Gen Intel(R) Core(TM) Gen i5-11400H @ 2.70Ghz, Memory: 16GB, NVIDIA GeForce RTX 3050 Laptop GPU if ever needed. If you need anything for more info don't hesitate to ask for it, such as the SNID and such, although I am not sure if that would put me at risk of anything.

Thank you for your time and take care,

Victor

Best Answer

  • leonaip
    leonaip Member Posts: 417 Specialist WiFi Icon
    edited March 2023 Answer ✓

    this is the result mate

    it only supports Windows 11 64 bit, that means go should go back to Windows 11 64 bit Pro or Home Single Language

    download and install all the drivers, applications and the latest BIOS (first in the list) on the link above (click the Support | Acer United States

    If my answers/solutions help you, please consider hitting "Like" and "Yes".

    Regards and God speed 😉


    Acer Nitro 5 AN515-58

    - Intel Core i5-12500H 12th gen Octacore ( 2.70 ghz... Turbo up to 4.50 ghz ) with p-cores and e-cores

    - 15.6 inch thin bezel IPS FHD ( 1920X1080 ) 144hz

    - RAM 8 GB DDR4 MAX 32 GB

    - SSD 512 GB Nvme

    - Nvidia Geforce RTX 3050 ( DEDICATED 4 GB GDDR6 )


Answers

  • leonaip
    leonaip Member Posts: 417 Specialist WiFi Icon

    what is the full model of laptop Vic? what is the serial number?

    look at the back cover of the laptop below

    If my answers/solutions help you, please consider hitting "Like" and "Yes".

    Regards and God speed 😉


    Acer Nitro 5 AN515-58

    - Intel Core i5-12500H 12th gen Octacore ( 2.70 ghz... Turbo up to 4.50 ghz ) with p-cores and e-cores

    - 15.6 inch thin bezel IPS FHD ( 1920X1080 ) 144hz

    - RAM 8 GB DDR4 MAX 32 GB

    - SSD 512 GB Nvme

    - Nvidia Geforce RTX 3050 ( DEDICATED 4 GB GDDR6 )


  • VictoryMachine
    VictoryMachine Member Posts: 3 New User
    edited March 2023

    SN: NHQEMAA004XXXXX

    SNID: XXXXX

    [Edited the content to hide sensitive information]

  • VictoryMachine
    VictoryMachine Member Posts: 3 New User

    If what you need is the complete name as well it would be Acer Nitro 5 AN515-57-51RC

  • leonaip
    leonaip Member Posts: 417 Specialist WiFi Icon
    edited March 2023 Answer ✓

    this is the result mate

    it only supports Windows 11 64 bit, that means go should go back to Windows 11 64 bit Pro or Home Single Language

    download and install all the drivers, applications and the latest BIOS (first in the list) on the link above (click the Support | Acer United States

    If my answers/solutions help you, please consider hitting "Like" and "Yes".

    Regards and God speed 😉


    Acer Nitro 5 AN515-58

    - Intel Core i5-12500H 12th gen Octacore ( 2.70 ghz... Turbo up to 4.50 ghz ) with p-cores and e-cores

    - 15.6 inch thin bezel IPS FHD ( 1920X1080 ) 144hz

    - RAM 8 GB DDR4 MAX 32 GB

    - SSD 512 GB Nvme

    - Nvidia Geforce RTX 3050 ( DEDICATED 4 GB GDDR6 )