An515-54 My pc does not recognize my video card, what can I do?

Yairsandoval10
Yairsandoval10 Member Posts: 16 Troubleshooter
edited December 2023 in Nitro Gaming

Yesterday in an intel software it appeared to me that I had pending updates of my drivers, I updated all but there was one in particular that caused the current problem.

The specific driver was one that updated the display adapter: Intel® UHD Graphics 630, this apparently overwrites the manufacturer's (OEM) customizations. When I restarted my Acer Nitro 5, my video card (GTX 1650) was not recognized by any software, even the card stopped appearing in the device manager.

I have already tried solutions such as reverting the adapter update with the options that Windows offers and even with third-party software such as: Display Driver Uninstaller.

I need help, I already tried several options and none work for me :(

[Edited the thread to add model name]

Best Answer

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,531 Trailblazer
    Answer ✓

    Hi @Yairsandoval10 Can you please tell us the exact model of the laptop? Thank you.

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Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,531 Trailblazer
    Answer ✓

    Hi @Yairsandoval10 Can you please tell us the exact model of the laptop? Thank you.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
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  • Yairsandoval10
    Yairsandoval10 Member Posts: 16 Troubleshooter
    edited December 2023

    My computer is an Acer Nitro 5 An515-54. It has an i7-9750H processor, a GeForce® GTX 1650 and 16 GB graphics card.

    SNID: xxxxxxxxxxx

    [Edited the post to hide sensitive data]

  • You have the driver for the NVidia graphics (GTX 1650) in the following link, download and run, tell us:

    https://www.acer.com/us-en/support?search=02208694634;NH.Q59AL.015;AN515-54&filter=global_download

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • Did the driver run fine or did it give you an error?

    If it did not give errors and it is installed, have you restarted and verified that the NVidia still does not appear?

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    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
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  • Yairsandoval10
    Yairsandoval10 Member Posts: 16 Troubleshooter

    The installer keeps giving me the error that it does not detect the graphic.

  • Go to the device manager and activate hidden devices, check if the NVidia appears.

    view - show hidden devices

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • Yairsandoval10
    Yairsandoval10 Member Posts: 16 Troubleshooter

    Sadly, it still doesn't appear even when I select the option to show hidden devices :(

  • I seem to remember that some NVidia drivers on dual graphics boards also include Intel ones, it would be necessary to try to uninstall the Intel ones and reinstall the one you downloaded from Acer.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
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    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
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  • Yairsandoval10
    Yairsandoval10 Member Posts: 16 Troubleshooter

    Install all the controllers that found it on the Acer page related to my computer model, all had a successful installation of an exception of Nvidia 1650, that shows the message of capterures works

  • I mean uninstall only the Intel one and reinstall the NVidia one again.

    Check if it does not give an error again and if NVidia and Intel are still installed.

    Take the test if you consider it appropriate.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • Yairsandoval10
    Yairsandoval10 Member Posts: 16 Troubleshooter

    Ok, I'll report back on the status in a moment, thanks :)

  • Try resetting the battery: disable fast startup in power options, turn off the computer, unplug the power adapter, press the power button for thirty seconds and leave the computer off for half an hour.

    Then check if the video card reappears in device manager.

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  • Yairsandoval10
    Yairsandoval10 Member Posts: 16 Troubleshooter

    I just tried that once and it doesn't work, my card is still not recognized. Also try installing the latest drivers of the adapter but the problem is the same.

  • Try what was said by @egydiocoelho.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • Yairsandoval10
    Yairsandoval10 Member Posts: 16 Troubleshooter

    Since you disabled fast boot, turn off the computer and unplug it.

    Did I hold down the power button for 30 seconds after leaving the computer half off or before?

  • Yairsandoval10
    Yairsandoval10 Member Posts: 16 Troubleshooter

    I've already tried that method and it doesn't work either. On Acer's driver page, I found a section for selecting the operating system, but it's empty. The OEM customization from the manufacturer should be in that section, but it's not available



  • AYS0000
    AYS0000 Member Posts: 2 New User

    Now what to do with this crappy Acer laptop please I'm so helpless

  • powerspyke
    powerspyke Member Posts: 3 New User

    Did you find a solution for this problem , I still have this problem and looking for a solution myself.

  • MadGoose
    MadGoose Member Posts: 3 New User

    Really a crappy issue, no one knows how to fix it. As an Acer customer, I regret my decision and I am planning to post this in X.

    Totally Disappointing .