Nitro AN515-57. Touchpad problem.The touchpad works, but gesture controls like scrolling don't work

YourCrazyBrain · February 2023

Hello. I purchased a Nitro AN515-57 laptop. There is a problem with the touchpad: in BIOS I activated the touchpad - Main - Shift+S - chose PC2 (in I2C the touchpad didn't work at all). The touchpad works, but gesture controls like scrolling don't work. I installed the ELANTECH driver from the official site. It didn't help either. And there is no touchpad in Device Manager either.

[Edited the thread to add issue detail]

brummyfan2 · February 2023

Hi,

Go to Acer driver support site and download Serial IO driver, you can reinstall it in Device Manager, expand System Devices in Device Manager, right click Serial IO driver and click update driver, then select Browse my computer for drivers and browse to where you saved the downloaded driver.

https://www.acer.com/gb-en/support?search=Nitro%20AN515-57&filter=global_download&suggest=AN515-57;0

leonaip · February 2023

after selecting “Browse my computer for drivers”, select “Let me pick from a list of available drivers of my computer”, then select the listed model next from the first list.

press “Next” then finish and restart

brummyfan2 · February 2023

Hi,

Go to Acer driver support site and download Serial IO driver, you can reinstall it in Device Manager, expand System Devices in Device Manager, right click Serial IO driver and click update driver, then select Browse my computer for drivers and browse to where you saved the downloaded driver.

https://www.acer.com/gb-en/support?search=Nitro%20AN515-57&filter=global_download&suggest=AN515-57;0

leonaip · February 2023

after selecting “Browse my computer for drivers”, select “Let me pick from a list of available drivers of my computer”, then select the listed model next from the first list.

press “Next” then finish and restart