Driver Easy application and Travel Mate TMB311R-32 running Windows 11

bluepen61
bluepen61 Member Posts: 33 Die Hard WiFi Icon
edited February 2023 in TravelMate and Extensa

My problem and the fix.

On my home PC, I use an app, Driver Easy, which analyzes the unit's hardware, and determines if there are any driver updates. Then you can instruct the app to download any or all drivers and update them. It works really well on my home PC. So I installed it on my TravelMate TMB311R-32, ran the application, and updated the drivers.

I immediately noticed issues with how the keys responded, Windows Update was clunky, and the laptop ran terrible.

So the fix:

First, I turned off Windows Defender, then reinstalled the drivers and hardware, but I didn't reinstall the Serial I/O or Touchpad Driver.

I checked Windows Update and it issued an error, I searched for how to resolved the error which required to delete 2 folders. I was able to delete 1 folder and part of the other.

After a couple of reboots, voila, the laptop was back to normal.

Since there are so few chips (individual hardware systems), OEM drivers unique to those chips are critical and probably not like the individual chips/boards normally found. Regardless, this might help others in similar situations.

I did find an app, Driver Store Explorer, which identifies all the installed drivers and in most cases allows you to remove the old drivers. That was helpful.

I hope this helps others.

John

bluepen61

from my TravelMate Spin B311R-32-C32R laptop

Windows 11 - 23H2

Answers

  • StevenGen
    StevenGen ACE Posts: 12,174 Trailblazer
    edited February 2023
    https://community.acer.com/en/discussion/679820/driver-easy-application-and-travel-mate-tmb311r-32-running-windows-11

    You shouldn't be using Driver Easy software's at all, you don't need this software, plus you are wasting $29.95 per year😁, as this software does more damage than improve anything. Your Travel Mate TMB311R-32 notebook is an Intel based notebook and all you need is windows update for Win-11 to update this notebook and for unavailable drivers like bios, touchpad, card reader, audio you can get all these drivers from the official Acer TMB311R-32 at Drivers & Manuals but the main software is to install Intel® Driver & Support Assistant and do a scan with this software, as this official Intel driver software will keep your Intel graphics up to date and the Wi-Fi/BT drivers up to date that change regularly and all chipset etc for a new notebook to operate properly and to be up to date, don't waste your money on Driver Easy as this software will cause problems like you have had with your TMB311R-32-C31R continually.

  • bluepen61
    bluepen61 Member Posts: 33 Die Hard WiFi Icon

    Thank you @StevenGen for the suggestion to use Intel Driver & Support Assistant. I installed it and it updated 2 Intel drivers. Although it works, the TravelMate TMB311R-32 didn't like the update. The laptop would shutdown instead of sleep when commanded, and startup required holding the power button for about 12 seconds for it to start booting. I uninstalled the two drivers and reinstalled the current drivers listed on ACER Support. The Intel driver update application worked smoothly, seamlessly, but the drivers are just are incompatible. Regardless, I love this small laptop running Windows 11 Pro.

    bluepen61

    from my TravelMate Spin B311R-32-C32R laptop

    Windows 11 - 23H2

  • StevenGen
    StevenGen ACE Posts: 12,174 Trailblazer
    https://community.acer.com/en/discussion/comment/1182313#Comment_1182313

    Look I've been using the Intel driver support since it came out and its never ever made any of my desktops or laptops "not like the update😁"as it either works or doesn't and Intel do not include any drivers in their scan that are not compatible for your laptop. You must have different problems and need to update the bios to the last version 1.18 which is and btw an accumulative bios up[date that includes all the other bios update fixes, it could be that your windows power settings is wrong or the power key is damaged. if all this does not work then do a hard reset by taking the main battery out and ram and reconnect all after 15min, as that should do a hard reset.

  • StevenGen
    StevenGen ACE Posts: 12,174 Trailblazer
    edited February 2023

    Look I've been using the Intel driver support since it came out and its never ever made any of my desktops or laptops "not like the update😁"as it either works or doesn't and Intel do not include any drivers in their scan that are not compatible for your laptop. You must have different problems and need to update the bios to the last version 1.18 which is and btw an accumulative bios up[date that includes all the other bios update fixes, it could be that your windows power settings is wrong or the power key is damaged. if all this does not work then do a hard reset by taking the main battery out and ram and reconnect all after 15min, as that should do a hard reset.

  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    Much more likely there's an app that doesn't handle sleep well, and it's interaction with the drivers is where the issue lies. It's not too unusual for that to happen, and not getting fully into sleep often means you can't get out of sleep, so a forced power cycle with the power button is the ‘solution’.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

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