problem with video card in laptop ex215 53g and it doesn't recognize it and I can't configure.

umtsup Member Posts: 2 New User
edited February 2023 in Windows 11

Good evening, I have a serious problem with the nvidia geforce mx330 video card in my ex215 53g laptop, it doesn't recognize it and I can't configure it, can anyone help me? thank you

[Edited the thread to add the issue detail]


  • billsey
    billsey ACE Posts: 32,740 Trailblazer

    What does Device Manager show for Display Adapters? Your Extensa 215-53G should have the MX 330 listed there. Check to see which driver version is running as well...

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • umtsup
    umtsup Member Posts: 2 New User

    It is listed and installed, but for some reason I don't understand I can't select the graphic when configuring the screen. It's very very rare. The laptop is new and no screen appears connected on the nvidia panel

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 3,975 Pathfinder

    @umtsup can you post the screenshot of the problem that you are having?

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!