SF-313-53 Screen FAILED after less than 2 years! ANY chance to get some Acer assistance?!

Thanks StevenGen for your reply. Honestly, I am not "expecting" any satisfaction from Acer USA BUT I felt that I need to make my feelings known and did manage to send this email to Acer US (although the 1st time I sent to support@acer.com the message was sent back as "undeliverable"), so let's see what happens as I re-sent and it seems to have gone through!

Here is the exact message I sent :

Dear Acer,

I am writing to you as a current and former Acer owner of two separate laptops over the past 8 years. (Nitro 5 in the past, and currently own SF313-53-79HQ, SNID 10304151XXXX)

Unfortunately, the screen / panel has totally FAILED on my current machine (after owning it for LESS THAN 2 years) and I was informed via the Acer Call Center that my laptop is "out of warranty", and was transferred immediately to an outside company. (without being able to speak to a human)

This call was placed long-distance (at my expense) and therefore after 30+ minutes on-hold I became frustrated and ended the call.

As someone who has now purchased a SECOND Acer product, I expected better performance than a total screen failure after LESS THAN 2 years!! This is totally unacceptable, and has caused me great upset and inconvenience!

Because I travel overseas for my work, I was left with NO OTHER choice but to have the panel replaced at the closest authorized ACER Service center in Bangkok, Thailand. I have attached the receipt for replacement service for your perusal.

Although I travel internationally, I am generally assigned to a specific location for MONTHS at a time so in this case the laptop stays on my desk and one day upon returning home I found the display showing multi-colored horizontal and vertical lines running through the screen. Acer Bangkok then inspected AND confirmed that the issue was a defective panel and I had it replaced in order to have a functional machine. The laptop was UNPLUGGED (not using the charging cable) as I am all too familiar with power surges in foreign countries, so there was NO logical explanation for this product failure OTHER THAN a defect in manufacturing!

As you can see from the attachment, I paid the foreign equivalent of over US $ 200 (7,062 Thai Baht) simply to have a working machine while abroad, and I would like Acer USA to offer some form of compensation. Otherwise, I will not be purchasing another Acer product in the future based on this experience.

I look forward to a positive response to my request.

Sincerely,

Of course, I understand that there is absolutely nobody “official” in terms of Acer on this forum, but I was hoping maybe somebody might have smoe insight as how I might contact them via email.

It's been about 12 days since I sent the email above to the Acer general email but I have yet to receive any response, and I do not expect to recieve anything (even a denial of my request). These days most businesses do not even bother to respond, even if it is a negative one!

As for the issue : I returned to my condo to find the laptop just as I left it on my desk and it was showing a bunch of colorized horizontal and vertical lines running through the entire screen surface. These lines would sometimes change color or location and at times actually went away or became less apparent at certain moments, but there was no predictable pattern.

Just FYI, the easiet way to determine IF the panel / screen has gone bad is to plug in the HDMI to an external source (monitor, TV etc..) and then everything looks normal. Thus by process of elimination the issue lies within the panel itself and has to be replaced. (which is want I did per the above to the tune of $200+)