My acer aspire 7 a715-75G keyboard keys are stopping one by one

Mostafaeldeeb
Mostafaeldeeb Member Posts: 32 Enthusiast WiFi Icon
edited February 2023 in Aspire Laptops

Hello. I have acer aspire 7 a715-75G. I bought it 2 years ago. Last month FN key in keyboard started to lag. I needed to press it 3 times to work. It kept getting worse. After some days i had to press FN+ALT+F4 like 10 times to close anything. I tested the key at a keyboard tester. It worked once-twice every 10 clicks. Anyway the key completely stop after some days of that. I didnt care tbh. FN is not that important. Anyway last week i was playing. I should hold Q to do something. But Q sometimes didnt hold. When i hold it it just dont hold ( tested it in google search too. Kept holding the key and stopping for 1 min. And yeah the key sometimes didnt hold. ). I ignored that. 2 days ago the key started to lag. Didnt lag too much. I was playing It lagged 3 times in a 1 hour game. I removed the key and cleaned it. I hoped that this will fix the problem but yesterday i was playing. While playing Q key was working normally then it suddenly COMPLETELY stopped working for like 1 min and then it worked again BUT its lagging became worse since then. I played 1 game for 30 min today. It lagged 6 times in it ! Why my keybaord keys are dying one by one ! What should i do ? The laptop it not old at all. And i dont smash the keyboard or anything like that. How can i save my Q key !

[Edited the thread to add model name to the title]

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,030 Trailblazer

    Hi @Mostafaeldeeb

    Looks like a hardware issue that needs to be looked into by Acer Services. Before that, try to "Restore your system to an earlier point", choose a date long before you started these keyboard issue. If still the same problem do a "Reset this PC" while keeping your files. If nothing works you need to turn in your laptop to an Acer Service point.😐️

  • Mostafaeldeeb
    Mostafaeldeeb Member Posts: 32 Enthusiast WiFi Icon

    Ok thanks. I have a question. When i run my fans max speed ( from predator sense acer app ) i feel air flow coming out of the keyboard. Is this normal ? Can this cause the issue ? this is from a long time tho

  • leonaip
    leonaip Member Posts: 417 Specialist WiFi Icon

    that's alarming mate... bring the laptop to Acer service center

    If my answers/solutions help you, please consider hitting "Like" and "Yes".

    Regards and God speed 😉


    Acer Nitro 5 AN515-58

    - Intel Core i5-12500H 12th gen Octacore ( 2.70 ghz... Turbo up to 4.50 ghz ) with p-cores and e-cores

    - 15.6 inch thin bezel IPS FHD ( 1920X1080 ) 144hz

    - RAM 8 GB DDR4 MAX 32 GB

    - SSD 512 GB Nvme

    - Nvidia Geforce RTX 3050 ( DEDICATED 4 GB GDDR6 )


  • Can you send a screenshot of device manager?

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  • Puraw
    Puraw ACE, Member Posts: 14,030 Trailblazer

    Sounds like you have a dust/flint buildup issue between the 2 fans and the copper heat sink at the top (see picture below)

    The video below shows you how to remove the fans to access the dust trap in front of the heat sink, clean all that out with a small brush, the only air duct where airflow should come from is at the hinge between the lid and the body, never from the keyboard.

    https://www.youtube.com/watch?v=pCt5-325e_I&embeds_euri=https%3A%2F%2Flaptopmedia.com%2F&feature=emb_imp_woyt

  • Can you inform the idhardware of these devices?


    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • Mostafaeldeeb
    Mostafaeldeeb Member Posts: 32 Enthusiast WiFi Icon

    I cant find idhardware. I have those. Which one of those are you talking about?

  • OK! IDHARDWARE is not showing. However, does the keyboard also have problems in the bios? What is the bios version? What happens when you uninstall this driver and restart windows?


    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)