Will my warranty be voided for cleaning my laptop?? Helios 300

Dejin2705
Dejin2705 Member Posts: 3 New User
edited February 2023 in Predator Laptops

I emailed acer support about this and they say my warranty will not be voided but if there is physical dmg it will be voided. But recently my laptop broke due to a motherboard issue or a capacitor issue since it wont charge and boot ( I tried doing the troubleshoot procedure but still nothing ) . My warranty is still valid but im scared that it will be voided. I cleaned my laptop by removing the stickers ( refer to the image) to access and remove dust blocking the air. Will my warranty be voided?

Helios 300

Answers

  • leonaip
    leonaip Member Posts: 417 Specialist WiFi Icon

    much better if you let Acer skilled technicians do it for you to maintain the two-year warranty.

    AFAIK (as far as I know), the moment you open the seal on one of the screws of the laptop, automatically the warranty is void.

    if the two-year warranty is finished, then that's the time you can DIY (do it yourself).

    If my answers/solutions help you, please consider hitting "Like" and "Yes".

    Regards and God speed 😉


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  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon

    "broke due to a motherboard issue" - happened while cleaning or before opening the laptop?

    Trying to do my best here - Your happy Predator owner =)!
  • Dejin2705
    Dejin2705 Member Posts: 3 New User
    edited February 2023

    I last cleaned it like 3 weeks ago. I played my games yesterday and suddenly everything shuts off and the laptop is not charging. I am 100% sure this wasn't caused by me cleaning it since i started to clean it every 2 months or so for a year now . I am just scared that they might void my warranty cuz of this and I am about to graduate high school and i cannot afford a new laptop

  • Is there any damaged capacitor, resistor or transit component on the motherboard?

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  • Dejin2705
    Dejin2705 Member Posts: 3 New User

    nothing. I'd assume that I would need to unscrew the motherboard board and inspect the unexposed side.

  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon

    You can paste the sticker back if you can and claim warranty.

    Trying to do my best here - Your happy Predator owner =)!