Acer Swift 3 SF315-52G Camera Isn't Detected After Formatting

muhlisgursoy
muhlisgursoy Member Posts: 32 Die Hard WiFi Icon
in Swift and Spin Series

Hi,

Recently I clean formatted my computer (with an installation USB). The camera isn't detected, it gives the 0xA00F4244 error on the camera app. What should I do?

image.png


Answers

  • leonaip
    leonaip Member Posts: 417 Specialist WiFi Icon

    you're laptop camera is built-in

    maybe the camera is blocked by an antivirus software, try to disable temporarily

    update the drivers by running Windows Update installing all available listed updates as well as the optional updates from advanced options or you can download and install third party driver updaters like IObit Driver Booster, Driver Easy, Driver Talent, etc. (see in my signature)

    how old is the laptop?

    what version of operating system does your laptop have now?

    If my answers/solutions help you, please consider hitting "Like" and "Yes".

    Regards and God speed 😉


    Acer Nitro 5 AN515-58

    - Intel Core i5-12500H 12th gen Octacore ( 2.70 ghz... Turbo up to 4.50 ghz ) with p-cores and e-cores

    - 15.6 inch thin bezel IPS FHD ( 1920X1080 ) 144hz

    - RAM 8 GB DDR4 MAX 32 GB

    - SSD 512 GB Nvme

    - Nvidia Geforce RTX 3050 ( DEDICATED 4 GB GDDR6 )

    latest_2022_acer_nitro_5_an515_1660554358_d546d23f_progressive.jpg


  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    First step is to open Device Manager and check to see if the camera is there as an unknown device, or is in the Camera section but showing an error. Also look for any other unknown devices, since the camera sits on an internal USB port. Next try reinstalling the chipset and serial IO drivers, they are both used when connecting the camera through that internal USB port.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • muhlisgursoy
    muhlisgursoy Member Posts: 32 Die Hard WiFi Icon
    https://community.acer.com/en/discussion/comment/1180291#Comment_1180291
    image.png
    image.png


    I tried to install the IO and chipset drivers and restarted the laptop afterwards but still the camera app is giving the same error. There is an unknown device in the device manager but I guess it's the wireless chipset (Wi-Fi and Bluetooth) because in Nov 2022, suddenly one day my Wi-Fi and Bluetooth isn't working anymore. Even after I formatted the computer and reinstalled the drivers provided on Acer Support. I had to buy a Wi-Fi and Bluetooth USB dongle.

  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    Nope, that unknown device is the camera. The data connection between the camera and the host controller is getting corrupted, so the system can't tell it's a camera. Try reinstalling the drivers for the host controller and removing the unknown device entry, then reboot again.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • muhlisgursoy
    muhlisgursoy Member Posts: 32 Die Hard WiFi Icon
    https://community.acer.com/en/discussion/comment/1180909#Comment_1180909

    Still it didn't work. Am I reinstalling the right drivers? Here are the drivers I reinstalled that are listed on Acer Support.

    image.png
    image.png
    image.png


  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    You can reinstall the eXtensible Host Controller by simply uninstalling it from Device Manager, then rebooting. If the driver settings are corrupted that will clear it up. If it's the driver itself then you do mostly the same process, but check the box to say remove files, then reboot and use Windows Update to search for the driver for a reinstall. The top two you did are correct for the Chipset and Serial IO, the ME doesn't need to be done, that's a BIOS level change, not part of Windows.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • muhlisgursoy
    muhlisgursoy Member Posts: 32 Die Hard WiFi Icon
    https://community.acer.com/en/discussion/comment/1180920#Comment_1180920

    I did that too. Uninstalled it, rebooted and checked for updates. Downloaded the updates (there was like defender antivirus update, nothing on the optional updates side), rebooted again, and still the camera isn't working.

    One thing to note is that there was no "remove files" option on the uninstallation tab.

    image.png
  • billsey
    billsey ACE Posts: 34,246 Trailblazer
    edited February 2023

    Yeah, they don't have the remove files option on some system components. Try redoing that hub as well... It's always possible your issue is an actual bad camera, but in most cases this type of error is a Windows issue. I am of the opinion that MS introduced some bugs into the HAL code while getting W10 ready for the W11 release, and haven't yet fixed them. It shows up intermittently on diverse systems and sometimes just fixes itself after a while, sometimes fixes itself with driver reinstalls, sometimes fixes itself with an OS reset and sometimes nothing seems to help. :(

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Idrive
    Idrive Member Posts: 2 New User

    Hi, I tried a lot of different things with drivers and power settings but it didn't solve the problem. It may seem irrelevant, but my problem was solved when I downloaded the Intel graphics card driver from Intel's website, opened it with Winrar and installed the driver manually. Normally, it gives the error that the driver is locked and does not install, and you have to open the setup with winrar and install the driver manually. This is the driver suitable for my laptop: https://downloadmirror.intel.com/831962/gfx_win_101.2130.exe Yours may be different.

  • Idrive
    Idrive Member Posts: 2 New User

    Unfortunately, after a few days, the camera device disappeared again.

    I think this is a physical problem caused by the laptop lid crushing the cables going to the camera when opening and closing.

    Maybe for this reason, sometimes it works and sometimes it doesn't.

  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    You very likely have a completely different problem than the original poster. There was a Windows update in September that seems to break a bunch of weird things, including USB port data. Your camera sits on an internal USB port, so that might be the issue. Try looking into that and if it doesn't help start a new thread for your issue using the Ask a Question button. Include the full model number off the sticker than has your serial number, or the first ten digits of your serial number. Describe what is happening with your system and what you have done so far to try and fix it.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

Categories