My laptop screen is broken. Green Lines appear all over my screen.

TP2001
TP2001 Member Posts: 3 New User

My Laptop Screen frame is broken near the right side hinge. It was broken for a long time. I didn't repair it because it wasn't a big problem. A few days ago suddenly my laptop screen got broken. Green lines started to appear all over my screen. The text displayed is not clear. Did my screen get broken because of my screen frame? Do I need to repair my laptop screen and frame both or Is repairing the screen only enough?

Best Answer

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,315 Trailblazer
    Answer ✓

    Hi @TP2001once you change the screen, you must also change the frame, request a quote and see if the investment is justified.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)

Answers

  • Jack22
    Jack22 ACE Posts: 4,074 Pathfinder

    @TP2001

    How did the screen frame broke? Did you drop it?

    Because any kind of physical damages are not covered under Acer warranty

    Click on 'Yes' if the comment answers your question!
  • TP2001
    TP2001 Member Posts: 3 New User

    No, I didn't drop it. The right side near the hinge is popping every time I open the screen. It happened suddenly like a year ago but the screen started to have green lines a few days ago. What I need to know do I need to repair the screen only or do I have to repair both the screen and frame. If I don't repair the screen only and not the frame will it affect my screen in the future? And my warranty is already expired.

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,315 Trailblazer
    Answer ✓

    Hi @TP2001once you change the screen, you must also change the frame, request a quote and see if the investment is justified.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)