Why does my acer aspire 3 a315-23 keep crashing? tried running without the update but it didn’t work

Overload555
Overload555 Member Posts: 1 New User
edited January 2023 in Aspire Laptops

I had an update for graphics so I downloaded the AMD Ryzen 5 3500U update and attempted to play RuneScape 3 and it kept freezing up or kicking me off the game. I didn’t have the issue before updating but I kept getting messages saying my AMD Radeon Vega 3 graphics were 45 days old and it made the game very glitchy. I’ve done a reset and tried running without the update but it didn’t work..

 [Edited the thread to add issue detail]

Answers

  • JackE
    JackE ACE Posts: 45,098 Trailblazer

    >>>I’ve done a reset>>>

    Exactly how did you perform a reset?

    Jack E/NJ

  • leonaip
    leonaip Member Posts: 417 Specialist WiFi Icon

    try the following:

    1. insert a usb flash drive to your laptop or desktop computer. (be sure to backup the contents of your usb flash drive)
    2. download rufus https://rufus.ie/en/, then run it.
    3. left click the drop down arrow next to the word "SELECT" and left click "DOWNLOAD" to download the original Windows 11 ISO from Microsoft. Watch the full tutorial https://www.youtube.com/watch?v=me-GmdIlbgc&ab_channel=PortalSeven
    4. after that, press START. wait for it to finish.
    5. close rufus, open your usb flash drive then run the setup executable.
    6. be sure to backup all the files in Drive C: or any drive partition where the operating system resides before doing step 5.
    7. be sure you have a good internet connection for the contents of the flash drive to be updated to the latest.
    8. as the setup runs, select delete all files, like you are installing a fresh operating system.
    9. wait and trust the process to complete.
    10. after that, download the latest official drivers from Acer. https://www.acer.com/us-en/support/drivers-and-manuals
    11. download the serial number detection utility/tool to obtain the device serial number or SNID
    12. download all the drivers, extract each, then install.
    13. hopefully, your problem will be solved.
    14. driver problems happens when you restore your operating system using the factory recovery image.
    15. after all the drivers installed and working properly. make an image of the whole drive using macrium reflect, aomei, easeus, minitool and many others. Watch the tutorial https://www.youtube.com/watch?v=x9BGn4MivJw&ab_channel=BracerJack
    16. the purpose of making your own backup image of the whole drive is to shorten the restoration process in case of problems or malware attacks.

    If my answers/solutions help you, please consider hitting "Like" and "Yes".

    Regards and God speed 😉


    Acer Nitro 5 AN515-58

    - Intel Core i5-12500H 12th gen Octacore ( 2.70 ghz... Turbo up to 4.50 ghz ) with p-cores and e-cores

    - 15.6 inch thin bezel IPS FHD ( 1920X1080 ) 144hz

    - RAM 8 GB DDR4 MAX 32 GB

    - SSD 512 GB Nvme

    - Nvidia Geforce RTX 3050 ( DEDICATED 4 GB GDDR6 )


  • JackE
    JackE ACE Posts: 45,098 Trailblazer

    >>>I’ve done a reset>>>

    Exactly how did you perform a reset?

    Jack E/NJ

  • Puraw
    Puraw ACE, Member Posts: 14,136 Trailblazer
    edited January 2023

    Hi @Overload555

    If you have a USB Recovery drive you can restore your system to an earlier point or if that fails Reset windows:

    If you don't have a USB recovery drive, borrow one from a friend that has the same OS (Windows10-11 Home) that you have, never mind the build versions.

  • john321
    john321 Member Posts: 3 New User

    There could be several reasons why your Acer Aspire 3 A315-23 is crashing. Here are a few things you can try to troubleshoot and fix the issue:

    1. Check for malware: Make sure your laptop is free of malware or viruses. Run a full scan using your antivirus software and remove any threats that are found.
    2. Check for system updates: Make sure your laptop has the latest updates and drivers installed. Check for updates in the settings menu or visit the Acer website for more information.
    3. Check the memory: Make sure your laptop has enough memory to perform tasks. If the memory is full, try clearing out unnecessary files or programs.
    4. Check the hard drive: Make sure the hard drive is properly connected and functioning properly. If there are any errors or issues with the hard drive, this could be causing the laptop to crash.
    5. Overheating: Sometimes, the laptop may crash due to overheating. Try cleaning the dust from the ventilation and make sure that the laptop is in a well-ventilated area.
    6. Check for third-party software: Some third-party software and applications can cause the laptop to crash, check the software and remove or update any that are causing conflicts.

    If none of these troubleshooting steps work, it may be necessary to contact the Acer customer support for further assistance. They may be able to diagnose and repair the issue for you or guide you through a more complicated troubleshooting process.

  • JackE
    JackE ACE Posts: 45,098 Trailblazer

    >>>I’ve done a reset>>>

    Exactly how did you perform a reset?

    Jack E/NJ