Helios ph315-53 Black screen after new SSD

Penguiin
Penguiin Member Posts: 4 New User
edited January 2023 in Predator Laptops

I have a Helios ph315-53, brazilian version, i7, rtx 2070 Q, 500gb ssd.

I bought from Amazon CA a SSD Timetec 2TB with DRAM Cache SSD NVMe PCIe Gen3x4 8Gb/s M.2 2280 3D NAND TLC 1800TBW High Performance Read/Write Speed Up to 3,400/3,000 MB/s (model ms12) 3.3v.

Here is what happened, I installed it on my second slot, bios mode optane without raid, it was working fine, then I installed windows and all the drivers including rst, all kept working fine, I restarted a few time because of the drivers and than I proceed to install my steam games, and after I download a few games like 400 gb of it, it started to freeze so I had to restart PC.

After restart the screen just gone black, I couldnt access bios, nothing. I opened the notebook and saw a greenlight on the new ssd (dont know what it means but worth telling), I then proceed to cut all power supply (battery etc) and try to reset everything and still black screen.

Once I take out this new ssd and keep only the original 500gb one the notebook boots and show me the bios. I put the 2TB back and there is the black screen again, without bios option, nothing, just black.

I thought it could be a faulty SSD so I returned it, and bought another one of the same 2TB SSD.

The exactly same thing happened! Exactly same steps, downloading steam games, freeze, restart, black screen.

This time I didnt want to return right away and let the black screen there for almost 15 minutes and just after this time the Predator logo showed up, it started to load (I guess windows) and after 3 ish minutes loading it gave me a bluescreen.

What could it be? What am I doing wrong? I dont want to keep returning if I dont know if the problem is on my part or the product.

Both ssd slots are working fine when I use the 500GB one, if I install windows on the 500GB one I can boot and use it just fine, but if the 2TB one is on the notebook doest matter if I try to boot from the 500GB one or a pendrive, still black screen so I cant even choose.


Sorry about the long text, hope someone can help me. :(



[Edited the thread to add model name to the title]

Answers

  • brummyfan2
    brummyfan2 ACE Posts: 28,673 Trailblazer

    Hi,

    Have you tried swapping the drives, like 2TB in the first slot and 500GB in the second slot?

  • Penguiin
    Penguiin Member Posts: 4 New User

    Yes. I tried to swap the ssds and also tried each of them separately in a different slot.

    The 500gb one works in both slots. The 2TB one gives black screen no matter which slot with or without the 500gb one.

    Thanks for the help!

  • Penguiin
    Penguiin Member Posts: 4 New User

    Do you think this could be related to some incompatibility with RST? Or any other stuff like fast boot, etc.

    I ordered a ssd enclosure to see if I can format it and if its working install windows on ahci. =(

    What I really don't get is why it worked for like a whole day and then just stopped, twice, with different sdds of the same brand, specs, etc.

  • brummyfan2
    brummyfan2 ACE Posts: 28,673 Trailblazer

    Does the drive work without the games on it? If it works without the games on it, it could be some corruption caused by one of the games you have downloaded, I would suggest you install the 2TB drive without any games on it, download games one by one and check the drive's stability and avoid the game causes the problem.

  • Have you tried updating the bios? Also, try disabling vmd controller or changing sata mode to ahci in bios. But first enable safeboot in windows, through msconfig, to avoid the blue screen problem. It is necessary to press ctrl+s in the main bios tab, to enable the sata mode or vmd controller option in the bios.

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