Acer Nitro 5 AN515-55 Plugged in, but not charging

Dwerys
Dwerys Member Posts: 4 New User
edited January 2023 in Nitro Gaming

Hello, so yesterday it started happening. It shows that loptop is charging but it's not, it just stays on 67%. I tried to change outlets, and battery reset nothing helps. P.S sorry for bad english. Acer Nitro 5 AN515-55

[Edited the thread to add model name to the title]

Answers

  • Jack22
    Jack22 ACE Posts: 4,249 Pathfinder

    @Dwerys

    Go to Device manager, try to uninstall the battery driver and restart the unit. so that updated battery driver will get installed.

    see the below picture


    Click on 'Yes' if the comment answers your question!
  • Jack22
    Jack22 ACE Posts: 4,249 Pathfinder

    @Dwerys

    Can you tell me how you did the battery reset?

    Click on 'Yes' if the comment answers your question!
  • Dwerys
    Dwerys Member Posts: 4 New User

    Since there is no hole in the back, i pressed power button for 10seconds till pc turned on? or i'm doing something wrong? Also i tried to run Furmark if u know that it is, my pc went crazy. Every second it changed to plugged in to unplugged, even if the whole time charger was plugged on and few seconds later pc turned off

  • leonaip
    leonaip Member Posts: 417 Specialist WiFi Icon

    check the status of your battery using Acer Care Center

    turn on the battery charge limit to extend the battery life cycle

    calibrate your battery to make the charge level and remaining time more accurate

    If my answers/solutions help you, please consider hitting "Like" and "Yes".

    Regards and God speed 😉


    Acer Nitro 5 AN515-58

    - Intel Core i5-12500H 12th gen Octacore ( 2.70 ghz... Turbo up to 4.50 ghz ) with p-cores and e-cores

    - 15.6 inch thin bezel IPS FHD ( 1920X1080 ) 144hz

    - RAM 8 GB DDR4 MAX 32 GB

    - SSD 512 GB Nvme

    - Nvidia Geforce RTX 3050 ( DEDICATED 4 GB GDDR6 )


  • Dwerys
    Dwerys Member Posts: 4 New User
    edited January 2023

    Battery status is good, and about charge limit, there is no point, because as soon as i start any game pc shuts down, also i have this computer only for 30 days now, so it's like brand new and things like this should not happen.

  • leonaip
    leonaip Member Posts: 417 Specialist WiFi Icon

    avail the warranty or replacement because it is a factory defect, unless it was not sealed already or tampered when you bought it.

    a big possibility of hardware defects like battery, memory and ssd aside from software and driver issues.

    when buying laptops, do not buy the displayed ones, instead, buy the completely sealed ones so that every penny is worth it.

    even if sealed, try to trace if it is tampered. insist on buying the sealed ones and buy the new and latest model of Acer even if costly. Do not think of the price, think of the benefit, satisfaction and joy it can give to you.

    I heard some feedbacks, maybe hearsay that some stores are doing magics/miracles, replacing the new original ones with defected ones then if you demand warranty and replacement, they simply install back the original ones they secretly got from your brand new laptop and ask for a hefty amount as payment for the job. So be careful and be vigilant and always demand your consumer/buyer rights.

    Consider this, if the price of the brand new laptop suddenly drops compared to other stores, then you will think immediately that there is a hocus pocus going on. Moreover, do not buy from online stores because you don't know if the ones delivered were already tampered and has defects, and problems/damaged may happen as the package is in transit. Buy directly from the physical and trusted laptop stores. Visit other towns and cities to look for the model that you want, else just wait. Patience is a virtue.

    😉

    If my answers/solutions help you, please consider hitting "Like" and "Yes".

    Regards and God speed 😉


    Acer Nitro 5 AN515-58

    - Intel Core i5-12500H 12th gen Octacore ( 2.70 ghz... Turbo up to 4.50 ghz ) with p-cores and e-cores

    - 15.6 inch thin bezel IPS FHD ( 1920X1080 ) 144hz

    - RAM 8 GB DDR4 MAX 32 GB

    - SSD 512 GB Nvme

    - Nvidia Geforce RTX 3050 ( DEDICATED 4 GB GDDR6 )


  • leonaip
    leonaip Member Posts: 417 Specialist WiFi Icon
    1. try uninstalling some unused apps mate using IOBit Uninstaller... periodically scan your laptop for viruses...
    2. install a good antivirus or internet security like Avast Premium Security, Symantec Endpoint Protection or McAfee Endpoint Protection then add a secondary antivirus like Smadav Pro.
    3. refrain from installing apps that you seldom use. be sure to have adequate drive space.
    4. disable some startup apps in the task manager or you can use "autoruns" which is a free Sysinternals tool.
    5. before opening any games, launch the Nitrosense, set to Max and Performance and set also the content mode to Shooter.
    6. try to use/apply the optimal settings offered by the game.
    7. update your drivers or you can use IOBit Driver Booster to update your drivers to the latest version (before updating, be sure to have created a restore point).
    8. do not mess with your BIOS, do not disable the secure boot, and do not overclock (if it is an AMD processor).


    If my answers/solutions help you, please consider hitting "Like" and "Yes".

    Regards and God speed 😉


    Acer Nitro 5 AN515-58

    - Intel Core i5-12500H 12th gen Octacore ( 2.70 ghz... Turbo up to 4.50 ghz ) with p-cores and e-cores

    - 15.6 inch thin bezel IPS FHD ( 1920X1080 ) 144hz

    - RAM 8 GB DDR4 MAX 32 GB

    - SSD 512 GB Nvme

    - Nvidia Geforce RTX 3050 ( DEDICATED 4 GB GDDR6 )