Facial and Fingerprint recognition unavailable - Swift X 14" (SFX14-41G-R1S6)

SwiftyX
SwiftyX Member Posts: 8

Tinkerer

Hi,

I got the Swift X 14" laptop (Certified Refurbished, from Acer) a couple weeks ago.

Everything works, as far as I can see, except the facial and fingerprint recognition sign in options (Windows Hello). The settings menu simply shows beneath them "This option is currently unavailable".

I worked with Microsoft support, and we tried reinstalling drivers etc. Nothing worked, so the agent told me to contact Acer to check the BIOS settings.

Anyone familiar with this problem?

Thanks

Answers