Tried replacing a ssd into an acer nitro 5. Doesn't read the new ssd AND no longer reads old one

Both are the same brand and are capable with the laptop. I've had the 500 gb version of this Samsung NVMe M.2 ssd for years with no issues and just today I tried installing a 2 tb version of it and it didn't read it. Afterwards I tried installing the old one and now it doesn't read that one either. The slot and prongs to it look brand new (to a newbie at least) . I've tried several solutions and work arounds that I've found but unfortunately none seemed to help. At this point I may take in a shop to take a look at it themselves but I am open to suggestions. Please and thank you for any assistance.

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StevenGen

https://community.acer.com/en/discussion/676951/tried-replacing-a-ssd-into-an-acer-nitro-5-doesnt-read-the-new-ssd-and-no-longer-reads-old-one

What is the Nitro 5 model number, also are both of these M.2 drives detected in Disk Management, as and if a new installed M.2 drive is not detected in bios and File Manager, they will be detected in Disk Management and the reason why they are not detected and can’t be used is because they need to be Online and a drive letter has to be assigned to them, this is essential. I've just installed a bigger 1TB WD SN750 M.2 cloned drive but that also came up with the "BitLocker" key problem (which the 48 numbered key can only be gotten from your Microsoft Account) and the same happened with my old NS530 boot drive as you need to format it and assign a drive letter in Disk Management and then it worked 100% and was recognised in File Manager and bios.

MrBenito

https://community.acer.com/en/discussion/comment/1170446#Comment_1170446

The model number is AN517-52. The old M.2 drive was detected in desk management before today but after installing the new one, neither the old or new were detected in disk management. They are not being detected through any means. I find it hard to believe it's hardware problem because it's like I stated before the condition of the slot and prongs are seemingly brand new however I do not rule out the possibility.

StevenGen

https://community.acer.com/en/discussion/comment/1170465#Comment_1170465

The AN515-52 can have both SATA and PCI Express 3.0 x4 type M.2 drives; the M.2 drives that Acer recommends and fitted in this laptop in 512GB capacities are as follows:

SATA-3 M.2s - 512GB - MICRON MTFDDAV512T BN1AR1ZABYY or the 512GB HYNIX HFS512G39TNDN210A which are both SATA - Fast data transfer rate (Mbits / sec, max) 6.0Gbits/s
PCI Express 3 x4 - 512GB INTEL SSDPEKKW512G7 - PCIe - Fast data transfer rate (Mbits / sec, max) of 8.0GT/s

Maybe you have caused some damage like with static (not wearing a static wristband) with your AN515-52 laptops circuitries or there is something wrong internally, as if one M.2 NVMe drive worked then the other should also work, or the new 2TB drive is not compatible or is damaged. Check all that out or use another M.2 type like above and see if that works or use another laptop to make sure you haven't damaged the drives or your laptop. You need to do a process of eliminating all fault aspects.

MrBenito

https://community.acer.com/en/discussion/comment/1170468#Comment_1170468

Well thank you on your assistance and recommendations. I'll update you on the situation. If it was static damage then that would be terribly unlucky considering the timing and the amount of times I've already looked through the circuitry. I will take it to a shop to see if they can find some sort of damage on it. I will also try to format the new drive on a different device and see if I'm able to or not as you said.

MrBenito

https://community.acer.com/en/discussion/comment/1170468#Comment_1170468

Update. So worse case scenario, it was the shock causing damage to the motherboard.

I have a few questions if you don't mind asking.

1. Is it replaceable?

2. How much would it possibly cost?

3. Would it be worth the trouble to replace it?

StevenGen

https://community.acer.com/en/discussion/comment/1171525#Comment_1171525

The motherboards on the Nitro 5 AN517-52 are replaceable if you can get the exact type that you have in your laptop? These nitro 5 boards for the 17" laptops are pretty expensive as there are not many of them made, as not many people buy 17" laptops, so be aware of that also.

There are many different model numbers of these boards for this AN517-52 laptop, so its very important that you replace the motherboard with the exact part number board that you have, as there are like 54 different types of motherboards like below. Good luck and hope this helps you out.

Here is the full list of all the Acer listed SG motherboards for the AN517-52

NewFan

https://community.acer.com/en/discussion/comment/1171525#Comment_1171525

Your laptop has two M2 for NVME :). It might be not that bad after all. Before you do something there, you need to get anti static gloves or bracelet. Don't forget to unplug your battery and to hold power button pressed for 15s, before replacing anything. I wouldn't suggest that you do it yourself though.