Acer Nitro 5 AN515-58-74W2 DTSx sounds a bit delayed Or is it normal for this sound system?

neostormz
neostormz Member Posts: 5

Tinkerer

edited December 2022 in Nitro Gaming

I think my Acer nitro 5(AN515-58-74W2) sounds a bit delayed, I contacted the Onsite serive and the technician came in to replace parts, motherboard and speakers. The sound is still the same I tried deleting and reinstalling the audio driver and dtsx driver still the same. I tested the sound by muting the sound effects from dtsx (turned off in Windows sound manager) and there was no delay. But the sound quality is rather poor and low. Or is it normal for this sound system? (Windows 11)

[Edited the thread to add issue detail]

Answers

  • Balatekie
    Balatekie ACE Posts: 1,353 Pioneer

    Hello!!

    @neostormz,

    I understand that you have issue with Acer Nitro 5 DTSx Sound. Please follow the below instructions to resolve it.

    1) Download Revo Uninstaller Freeware Portable - Free and Full Download

    2) Uninstall Realtek Audio driver and remove all leftover files and registries.

    3) Uninstall DTS:X Ultra and DTS Sound Unbound from Windows Apps tab. (Remove all leftovers too)

    4) Reboot and do a windows update. Allow Windows to detect and install Realtek driver itself. "DON'T" install the Realtek driver in Acer Support.

    5) Reboot.

    6) Download the Realtek Driver from Acer Support page and "DON'T INSTALL". Just extract the files to a folder.

    7) Go to "(Extracted Folder)\Win64\Thirdparty\20200210(This might be different)"

    8) You'll see folders named like "DTSXULTRA" and "DTS4APO", right click the ".inf" files inside of these folders and press "Install".

    9) Reboot after installing all ".inf" files.

    10) Download the "Latest" DTS drivers in Acer Support page and install them with using "Setup_APP.cmd" inside the drivers.

    AND THIS IS WHERE EVERYBODY GOT STUCK. DTS:X WILL NOT WORK AGAIN UNTIL YOU DO THE STEPS BELOW.

    After researching so much hours, I have found the most up-to-date "Dtsapo4service.exe " and it's ".dll"'s

    11) Head over to DTS other devices drivers download for Windows (32/64bit) (drvhub.net)

    12) Press "Download Driver" inside of "DTS APO4x" and "DTS APO4x Service"

    13) After downloading both drivers, right click the ".inf" files in both of the drivers and install.

    14) Reboot and check the audio.

    Hope this helps you!!

    Regards,

    Balatekie

     :) If you think I've answered your question, please hit the Accept Answer:)

  • neostormz
    neostormz Member Posts: 5

    Tinkerer

    edited December 2022

    @Balatekie Hi, thank for answer.

    I do follow your step and I got many stuck.

    1) Step 4 after uninstall Realtek driver, reboot and do windows update. got error

    and I cannot open Realtek console for access speakers and microphone setting also I cannot use any sound shortcut on keyboard too.

    2) Step 7 It's different folder name I don't know where foler.

    3) Step 11 I'm not sure if you want me to installe a program called "DriverHub" right?

    after I installed, open this program and press "Scan". there no "DTS APO4x" and "DTS APO4x Service".


    At this point I can't go any further. and have done system restore already.

    😥

  • neostormz
    neostormz Member Posts: 5

    Tinkerer

    test123456

  • Balatekie
    Balatekie ACE Posts: 1,353 Pioneer

    It is really sad to know that you got stuck and could not proceed further. As you have already performed System Restore, you can try performing "PC Refresh". Click here to get instructions on performing "PC Refresh".

    Hope this helps!!

    Regards,

    Balatekie

     :) If you think I've answered your question, please hit the Accept Answer:)

  • neostormz
    neostormz Member Posts: 5

    Tinkerer

    I'm afraid I won't be able to do that. Because I still have to use this laptop for work. Anyway thanks for the answer.

    Happy New Year! 😍