White Border appeared around laptop screen in Swift SF314-43

Dannyufcfan
Dannyufcfan Member Posts: 51 Die Hard WiFi Icon
edited November 2022 in Swift and Spin Series

Hi,

I'm using a Swift SF314-43 laptop running Windows 10.

The computer was a sleep and when I opened it there was a white border around screen.

I restarted the laptop and checked for the latest display driver. It was the latest driver and neither of these things got rid of the border.

Over time, the border started to fail but I can still see its faint outline. As you can see from the images.

The border does not show in a screenshot so I'm thinking that it might be hardware related.

Any ideas for a fix or is it broken?

Thank you.

 [Edited the thread to add model name to the title]


Answers

  • @Dannyufcfan


    We need to determine whether it is a hardware or software issue..  Turn off the computer.  Tap f2 while turning on the computer.  It will go to bios.  Please stay on the bios screen for 30 mins.  If the display is looking good on bios then it is a software issue.  If the display is not looking good on the bios screen then it is a hardware issue.  


    If it is a hardware issue you need to take it local tech or contact the warranty dept.


    If it is a software issue try the following the steps..


    Try windows x 

    go to device manager 

    expand display adapter

    right click on display driver - uninstall 

    Restart the computer 


    It should work fine.. 


    If it is still not working 

    Uninstall the display adapter from device manager 

    Don’t restart the computer. 

    Go to support.acer.com 

    chose your country 

    type snid or chose your model 

    go to drivers 

    Install the display driver 


    It should work fine.. 


    If it is a hardware issue ...


    If your laptop is in warranty you can contact the warranty dept.   Go to the website support.acer.com - chose your country.  On the new page - scroll down - click on "contact support". Scroll down. You can find the phone no to contact the warranty dept. 


    If it is out of warranty, please contact local store or


    Go to the website support.acer.com - chose your country.  On the new page - scroll down - Click on "Repair My Acer" - Request to have your Acer product repaired.  There will be charges for repair. 


    Additional info to contact Acer Store: Please visit the website - support.acer.com - chose your country - click on shop.  You can buy desktop, laptop, monitor and accessories. Alternatively, on the top right corner you can find the phone no to contact Acer store.  For the parts which are not available on Acer store, you have to contact local store.

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Dannyufcfan
    Dannyufcfan Member Posts: 51 Die Hard WiFi Icon

    Good news! The white border went away after 24 hours. If it happens again, I will bump this thread.

    @William_mk2 Thank you for your help.

  • @Dannyufcfan


    I am glad that it is working fine now. Thanks for the update. You are always Welcome!

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★