My USB C port stopped working only with my monitor ACER NITRO 5 AN515-58-56BL

jksoarezzz
jksoarezzz Member Posts: 2 New User
edited November 2022 in Nitro Gaming

Hello guys,

ACER NITRO 5 AN515-58-56BL

I use my laptop with two screens, one connected to HDMI and another connected to USB C. One day I turned off my laptop, went to bed.. Next morning, my monitor who is connected to the USB C port, it's not working anymore!!! I done EVERYTHING! Update the drivers, tried same cable on my work laptop (and works), tried to put charge my phone via USB C cable (and works). So it looks like the USB C port it's blocked for DP or something like that!

Can please someone help me? I tried EVERYTHING!!!! And nothing works... I'm about to send my laptop to warranty!

Thanks

[Edited the thread to add model name to the title]

Answers

  • jksoarezzz
    jksoarezzz Member Posts: 2 New User
  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    edited November 2022

    @jksoarezzz


    Since it was working fine earlier , please try the steps given below:


    Sometimes a simple system restore will fix the issue.. 


    Try windows x

    click on power shell admin or command prompt admin 

    type rstrui

    chose an earlier date on which your computer was working fine  

    click on next, finish, yes

    It will restore your computer to an earlier date 

    if you get an message - system restore not completed - click on close 

    It will show you all the icons..


    Try and check whether it is working now ..


    If it is a software issue try the following the steps..


    Try windows x 

    go to device manager 

    expand usb

    Uninstall all the usb entries.

    right click on usb entries one by one - click uninstall 

    Restart the computer 

    It will install all the usb entries


    Now connect the device and check. It should work fine


    If it is still not working..


    Try windows x 

    go to device manager 

    expand display adapter

    right click on display driver - uninstall 

    Restart the computer 


    It should work fine.. 


    If it is still not working 

    Uninstall the display adapter from device manager 

    Don’t restart the computer. 

    Go to support.acer.com 

    chose your country 

    type snid or chose your model 

    go to drivers 

    Install the display driver 


    It should work fine.. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • @jksoarezzz


    Since it was working fine earlier , please try the steps given below:


    We need to determine whether it is a hardware or software issue.


    If it is still not working then we have to do a refresh and reset


    click on start - settings - update and security - recovery - reset this pc - get started 


    or 


    on start - type here to search - type reset this pc - click on reset this pc on the top - click on get started 


    It will show you keep my files and remove everything

    chose keep my files 

    chose the account - type the password - click on local reinstall - click on reset 

    It will be in progress.. 

    login to computer and start using the computer. 

    If it is still not working 


    click on start - settings - update and security - recovery - reset this pc - get started 

    chose remove everything 

    click on local reinstall - just remove my files - click on reset

    It will be in progress


    Note:


    If you do refresh ( keep my files ) - all your personal files like pictures, music , documents , videos will still be intact.  Only the applications will be lost


    If you do reset ( remove everything ) - you are doing a factory default.  It will become like a day one computer.  It will wipe out everything and take your computer to day one like a new computer. 



    You can also do the recovery in an alternative way..



    There are two alt keys on the keyboard. If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar. The alt key on the right side will be looking like alt, alt gr or alt car. Turn off the computer. Hold the alt key on the left and tap f10 continuously.  It will go to repair mode. It will show you chose an option, continue, troubleshoot.  If it is not going to repair mode, turn off the computer. Turn on the computer. Hold the right alt key ( alt gr or alt car or alt ) and then tap f10 continuously. It will go to chose an option continue and troubleshoot..


    It will show you chose an option, continue, troubleshoot

    Go to troubleshoot - click on reset this pc

    click on keep my files ( only applications will be lost )  chose your account and type your password  - click on local reinstall - click on reset

    It will be in progress 


    If the keep my files option is not working 


    Go to troubleshoot - click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset 

    It will reinstall windows. 


    If the just remove my files is not working.. 


    Go to troubleshoot - click on reset this pc – click on remove everything – click on local reinstall – Fully clean the drive – click on reset 

    It will reinstall windows. 


    Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10 or alt gr + tapping f10 on the keyboard while turning on the computer.  Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key.  Then you can try the keep my files and remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above. 


    Please dont miss any of the steps mentioned above. Please try keep my files first, then remove everything - just remove my files and if it is still not working then please try fully clean the drive.


    It should work fine after the installation.


    Even after reinstalling windows if you face the same issue then it is a hardware issue. It might be the issue with cable or external device itself. You might have to check the external device and cables on a different computer to isolate the issue.

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★