Code 43 on NVIDIA display adapter in PH315-53

nicorewaru
nicorewaru Member Posts: 8

Tinkerer

edited November 2022 in Predator Laptops

Acer Predator PH315-53

NVIDIA GeForce RTX 2070 with Max-Q Design

Hello. Please help me with my issue. Whenever I reboot or turn on the device, the ff. issues will occur:

  • External Displays are not detected (Tried reconnecting it)
  • NVIDIA GeForce Experience did not open on startup
  • In the Device Manager, it shows in the NVIDIA display adapter that "Windows has stopped this device because it has reported problems. (Code 43) (See the attached image)


Noticed that this issue occur after an update of NVIDIA GeForce Game Ready Driver Version 526.98.

To resolve this issue, I always have to do the ff. process. Sometimes, it will work. Sometimes, it will make you repeat the process over and over again until you're tired to do so:

  1. Uncheck the "Turn on fast startup" in the "Change what the power buttons do"
  2. Shut down
  3. Press and hold the power button for at least 10 seconds
  4. Unplug the charging cable
  5. Release the power button
  6. Wait for the battery LED to turn blue
  7. Press the power button
  8. If the issue still persists, repeat steps 2 to 7

Now the question is, how can I prevent this from happening? Tried the ff. but the issue still persists:

  • Reset PC (Retained personal files)
  • Uninstalled both Intel UHD Graphics and NVIDIA
  • Uninstalled all NVIDIA related apps/drivers
  • Roll back to previous versions of NVIDIA

 [Edited the thread to add model name to the title]

Answers

  • @nicorewaru


    Sometimes a simple system restore will fix the issue.. 


    Try windows x

    click on power shell admin or command prompt admin 

    type rstrui

    chose an earlier date on which your computer was working fine  

    click on next, finish, yes

    It will restore your computer to an earlier date 

    if you get an message - system restore not completed - click on close 

    It will show you all the icons..

    Try and check whether it is working now ..


    If it is a software issue try the following the steps..


    Try windows x 

    go to device manager 

    expand display adapter

    right click on display driver - uninstall 

    Restart the computer 


    It should work fine.. 


    If it is still not working 

    Uninstall the display adapter from device manager 

    Don’t restart the computer. 

    Go to support.acer.com 

    chose your country 

    type snid or chose your model 

    go to drivers 

    Install the display driver 


    It should work fine.. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • nicorewaru
    nicorewaru Member Posts: 8

    Tinkerer

    @William_mk2

    I did not do any of the following procedures for I have already performed a Clean Factory Reset like wiping all data completely. At first, it did boot normally with no issues. But after sometime, screen freezes. After reboot, the issue Code 43 still persists.

  • @nicorewaru


    After the clean reset have you installed the driver from support acer site


    Go to support.acer.com 

    chose your country 

    type snid or chose your model 

    go to drivers 

    Install the display driver 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • nicorewaru
    nicorewaru Member Posts: 8

    Tinkerer

  • nicorewaru
    nicorewaru Member Posts: 8

    Tinkerer

    UPDATE:

    @William_mk2

    After installing the display driver from the support Acer site, it successfully detected my external display.

    Now, I will try to reboot to see if the issue will persist.

  • nicorewaru
    nicorewaru Member Posts: 8

    Tinkerer

    @William_mk2

    What can you recommend for the issue to not persist? Should I disable all auto-update NVIDIA and Windows Update?

  • nicorewaru
    nicorewaru Member Posts: 8

    Tinkerer

    UPDATE:

    The screen freezes and gave a BSOD that relates to nvlddmkm.sys

    Please someone help me resolve this issue.

  • @nicorewaru


    Even after reinstalling the windows if you face the same issue then it looks like a hardware issue. May i know the operating system it was shipped with. Are you using windows 10 or windows 11. If the computer was shipped with windows 10 and if you are using windows 11 it might not be compatible with your computer. Please go back to windows 10.

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • nicorewaru
    nicorewaru Member Posts: 8

    Tinkerer

    The computer was shipped with Windows 10 installed and updated to Windows 11 at a later date. I've been using this device since last January 2021 until now.

    I just don't get why it won't work suddenly but with a simple procedure posted above, it will work at some time then will BSOD.

    That's why I doubt that its a hardware issue. :(

    As I surf around the web, I noticed a lot of users that they encountered the same issue after making an update on GeForce Experience.

  • @nicorewaru


    Please completely uninstall the display driver. You can try updating the driver from nvidia website, ran the windows update or else simply go back to windows 10 as it was shipped with windows 10.


    If you dont find the windows 11 display drivers on acer website using your snid or serial no, then it means that your computer is still not compatible for windows 11.

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • nicorewaru
    nicorewaru Member Posts: 8

    Tinkerer

    I just rollback to Windows 10 and installed all the required drivers from the Acer support site. Sadly, the issue still persists. This seems to be a hardware issue on the GPU. 😭

  • Twingo86
    Twingo86 Member Posts: 37 Devotee WiFi Icon
    edited November 2022

    What for bullshite is this ? his laptop can run windows 11 easely, even if it shipped with 10 it can handle 11 (11 is a update of windows 10 anyway). My old laptop (Acer G9-793 can even run windows 11 while it is not even "official supported" and yes i did get all the updates!).


    This sounds like a hardware failure to me, @nicorewaru if you still have warranty i would make use of it.

  • ubirehman
    ubirehman Member Posts: 32 Troubleshooter

    Hey @nicorewaru ,


    Have you had any luck solving this issue? Unfortunately, I too am in the same shoes and had no luck since last october.