Acer Aspire V Nitro VN7-592G turns off when battery is on can someone help me?

venco555
venco555 Member Posts: 1 New User
edited November 2022 in Aspire Laptops

The laptop works fine on external power, but when on battery it turns off after some time - usually 10-30 seconds. Then I even can turn it on and log in into my Windows 10 but then it turns off again shortly.

The battery check is good, and it's fully charged. Also, I've tried to replace the battery with a new one, but the problem persists.

What I've noticed is that if I disable Windows 10 driver "Microsoft ACPI-Compliant Control Method Battery" without rebooting the Windows the laptop works find on battery, but of course without displaying battery charge level. I'm writing this message in this mode.

I've tried to reinstall the driver, but it's apparently the same. All Acer drivers are up to date.

I've seen a lot of similar problems on the internet, but I didn't find a solution that would work for me, except disabling the driver. Obviously it doesn't work as a permanent solution as I don't have indication on charge level and Windows has no way to know when the battery is low and need to shutdown.

So, can someone help me?


[Edited the thread to add issue detail]

Answers

  • If the laptop works without the "Microsoft ACPI-Compliant Control Method Battery" driver, then you have other issues that are wrong within your Aspire VN7-592G laptop. Update the bios to the last version 1.12 “Improve system performance”, do a Hard Reset like taking the battery out and the bios battery out and leave them disconnected for 5min, run the Troubleshoot > on Additional troubleshooters and scroll down to Power Change, change the Power Management Plan and lastly update the Microsoft ACPI battery driver like the guide below.

    If all these steps and fixes do not work, then lastly there could be a problem with your VN7-592G Programmed EC MIO Super IO Chip for Acer VN7-592G Rayleigh_SL which is the heart of a PC which needs to be replaced by an experienced technician and you need to take your laptop to be analyse if this chip has any problems.

    Method of Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager: 

    1) go to “Device Manager”.  

    2) Expand “Batteries”.  

    3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.  

    4) Click on “Uninstall”.  

    5) At the prompt put a check in the box to remove the current driver  

    6) Shutdown the laptop.  

    7) Remove the battery for one minute and then put it back in.  

     When the computer comes back up it should automatically find the driver.  

    9) Go to Device Manager.  

    10) Expand Batteries.  

    11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

    12) Click "Search automatically for updated driver software"  

    Do the same thing with Microsoft ACPI-Compliant Embedded Controller.  

    Restart the computer and the issue should be fixed. 

    Removing the Battery Pack

    Removing the RTC Battery


  • jac95350
    jac95350 Member Posts: 1 New User

    This Fixed my Acer Aspire VN7-792G, once I uninstalled the battery driver it worked, thank you so much for your help. You are appreciated:)

  • @jac95350


    If you face the same problem again you can follow the steps given below


    I am really sorry for the inconvenience..  Let us do the basic steps first..


    Doing the power drain and bios defaults will really help. Kindly follow the steps given below:


    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, you can find a pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer. Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.


    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery. Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door. Just below that you can find a latch. If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

     

    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.  Hold the power button for 1 minute. After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.


    Connect all the cables back and restart the computer.  



    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear. Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.  

     

    It might also be the issue with battery, charger or power outlet.  Try to use the charger in a different room on a different power outlet. Try to bypass the surge protector and connect it directly to power outlet.  Try to use an alternative charger if possible.  Try to turn on the computer without the charger and check it ( as long as the battery is not drained out )  


    Try windows x 

    go to device manager 

    expand Battery

    right click on all the items below battery – uninstall 

    Restart the computer 

     

    It should work fine.. 

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