a715-42g 3 critical errors due to which the laptop rebooted

NIkolG
NIkolG Member Posts: 8

Tinkerer

edited November 2022 in Aspire Laptops

Hi all. I bought an acer aspire 7 a715-42g laptop a few months ago. Yesterday and today he had 3 critical errors due to which he rebooted. At the same time, I did not play games and did not load it in any way. During this I worked at MS Office.

[Edited the thread to add model name to the title]

Log name: System

Source: Microsoft-Windows-Kernel-Power

Date: 04.11.2022 11:12:11

Event ID: 41

Task Category:(63)

Level: Critical

Keywords:(70368744177664),(2)

User: SYSTEM

Computer: DESKTOP-Q95E50Q

Description:

The system rebooted with errors. Possible reasons for the error are: the system stopped responding, a critical failure occurred, or an unexpected power outage.

event xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

 <System>

   <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />

   <EventID>41</EventID>

   <Version>8</Version>

   <Level>1</Level>

   <Task>63</Task>

   <opcode>0</opcode>

   <Keywords>0x8000400000000002</Keywords>

   <TimeCreated SystemTime="2022-11-04T09:12:11.9139353Z" />

   <EventRecordID>32825</EventRecordID>

   <correlation />

   <Execution ProcessID="4" ThreadID="8" />

   <Channel>System</Channel>

   <Computer>DESKTOP-Q95E50Q</Computer>

   <Security UserID="S-1-5-18" />

 </System>

 <EventData>

   <Data Name="BugcheckCode">0</Data>

   <Data Name="BugcheckParameter1">0x0</Data>

   <Data Name="BugcheckParameter2">0x0</Data>

   <Data Name="BugcheckParameter3">0x0</Data>

   <Data Name="BugcheckParameter4">0x0</Data>

   <Data Name="SleepInProgress">0</Data>

   <Data Name="PowerButtonTimestamp">0</Data>

   <Data Name="BootAppStatus">0</Data>

   <Data Name="Checkpoint">0</Data>

   <Data Name="ConnectedStandbyInProgress">false</Data>

   <Data Name="SystemSleepTransitionsToOn">11</Data>

   <Data Name="CsEntryScenarioInstanceId">0</Data>

   <Data Name="BugcheckInfoFromEFI">false</Data>

   <Data Name="CheckpointStatus">0</Data>

   <Data Name="CsEntryScenarioInstanceIdV2">0</Data>

   <Data Name="LongPowerButtonPressDetected">false</Data>

 </EventData>

</Event>

Answers

  • wascas
    wascas Member Posts: 1,240 Overclocked Contributor WiFi Icon

    Does the problem occur when the machine is connected to the charger? Did you fully charge your battery?

  • NIkolG
    NIkolG Member Posts: 8

    Tinkerer

    The problem arose when charging the device and also when working from the battery. But the battery was not completely discharged in both cases.

  • wascas
    wascas Member Posts: 1,240 Overclocked Contributor WiFi Icon

    Can you find out in which application the error occurs? Only when working with MS Office? Or does the error happen randomly at some point?

  • Has windows been updated recently? There is a bios version that adds support for windows 11 sun valley 2 version 22h2.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • NIkolG
    NIkolG Member Posts: 8

    Tinkerer

    I also watched YouTube in Firefox. It seemed to me that one of the errors occurred when starting the video. Also, before rebooting, the fans began to rotate faster for a few seconds.

  • NIkolG
    NIkolG Member Posts: 8

    Tinkerer

    I didn't upgrade to windows 11. Now I have windows 10.

  • NIkolG
    NIkolG Member Posts: 8

    Tinkerer

    I installed windows 11 a while ago. But then I rolled back to 10.