Tinkerer
Hi all. I bought an acer aspire 7 a715-42g laptop a few months ago. Yesterday and today he had 3 critical errors due to which he rebooted. At the same time, I did not play games and did not load it in any way. During this I worked at MS Office.
[Edited the thread to add model name to the title]
Log name: System
Source: Microsoft-Windows-Kernel-Power
Date: 04.11.2022 11:12:11
Event ID: 41
Task Category:(63)
Level: Critical
Keywords:(70368744177664),(2)
User: SYSTEM
Computer: DESKTOP-Q95E50Q
Description:
The system rebooted with errors. Possible reasons for the error are: the system stopped responding, a critical failure occurred, or an unexpected power outage.
event xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>8</Version>
<Level>1</Level>
<Task>63</Task>
<opcode>0</opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2022-11-04T09:12:11.9139353Z" />
<EventRecordID>32825</EventRecordID>
<correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>DESKTOP-Q95E50Q</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">11</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
<Data Name="CsEntryScenarioInstanceIdV2">0</Data>
<Data Name="LongPowerButtonPressDetected">false</Data>
</EventData>
</Event>
Does the problem occur when the machine is connected to the charger? Did you fully charge your battery?
The problem arose when charging the device and also when working from the battery. But the battery was not completely discharged in both cases.
Can you find out in which application the error occurs? Only when working with MS Office? Or does the error happen randomly at some point?
Has windows been updated recently? There is a bios version that adds support for windows 11 sun valley 2 version 22h2.
Trailblazer
I also watched YouTube in Firefox. It seemed to me that one of the errors occurred when starting the video. Also, before rebooting, the fans began to rotate faster for a few seconds.
I didn't upgrade to windows 11. Now I have windows 10.
I installed windows 11 a while ago. But then I rolled back to 10.
