Windows 11 update multiple issues with PH315-54-760S

lichar
lichar Member Posts: 5

Tinkerer
edited November 2022 in Predator Laptops

Hi I upgrade from windows 10 to 11 yesterday and I discover the next issues

1-Predator sense app is not working. It appears as it is running but the windows never open

2- The audio it´s TERRIBLE in Bluetooth headphones.

Any suggestions?


[Edited the thread to add model name to the title]

Answers

  • lichar
    lichar Member Posts: 5

    Tinkerer

    Predator 300 helios

  • billsey
    billsey ACE Posts: 34,234 Trailblazer

    Which Predator Helios 300 model? It should be something like PH3xx-xxx-xxxx and the full model number is usually on the same sticker as the serial number. There have been a bunch of different models over the years and W11 support is different for different models. On some they haven't done new drivers yet, including the new Predator Sense application.

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  • lichar
    lichar Member Posts: 5

    Tinkerer
    edited October 2022

    Hi thanks for prontly response. It´s Predator PH315-54-760S

  • billsey
    billsey ACE Posts: 34,234 Trailblazer

    OK, go to Acer's support site to the drivers section for your system. There's a new version of Predator Sense under the Applications tab. Next update the drivers for audio, Bluetooth, chipset and serial IO. See if those help with the Bluetooth issues.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • lichar
    lichar Member Posts: 5

    Tinkerer

    Looking on inthernet I found that if I do what you say I´m going to loose the original files, something like that. Idk if is true, but I didn´t want to take the risk so I made a backup of my files and reset the pc. It works! of course you have to dowload many thing again but well.

    I hope this may be usefull for other users, and thanks budyes for the answer!

  • billsey
    billsey ACE Posts: 34,234 Trailblazer

    No, you don't lose anything by doing driver updates. If you decided to do an OS reset or a factory reinstall you would lose stuff, but not with driver updates. The reset you did worked, but was more like hitting it with a hammer than touching up the paint. :)

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

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