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Predator Helios 300 GAME problem using official windows OS

Member Posts: 15 Troubleshooter
edited October 2022 in Predator Laptops

Hi, I've been experiencing this problem on my laptop for the past week!


Last week I played the fifa 23 game on the TV on ultra settings! It worked perfectly (it was stolen windows then)


In the meantime, I bought the original Windows, did a complete cleaning, and now the game doesn't work perfectly.

Not even using the laptop screen.

I have already tried everything, installed all the updates and tried the settings.

Can anyone help me?

[Edited the thread to add issue detail]

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Answers

  • ACE Posts: 45,155 Trailblazer

    >>>I have already tried everything, installed all the updates and tried the settings.>>>


    Did you install generic Win10 Microsoft driver updates? Or OEM Win10 Acer driver updates designed for your proprietary Acer mainboard?

    Jack E/NJ

  • Member Posts: 15 Troubleshooter

    Yes yes . Full

  • Member Posts: 15 Troubleshooter

    I make 1 video ... This laptop is a disaster... the game was thrown out because of the internet. I think then the problem will be KILLER NETWORK. I deleted the application from my computer, but it reinstalled itself. like a virus...

  • ACE Posts: 45,155 Trailblazer

    Killer is the wifi card driver. it is not a virus


    You did not answer my earlier question. Did you install Microsoft drivers or Acer drivers?

    The Microsoft and Acer are different? You should install the Acer drivers from Acer download site that are designed for your machine, not Microsoft.

    Jack E/NJ

  • Member Posts: 15 Troubleshooter

    Yes , only acer driver

  • Member Posts: 15 Troubleshooter

    This Laptop VERY BAD !!! I used it for a year but it doesn't work anymore!they can't update the useless drivers!

  • Member Posts: 19 Troubleshooter
    edited October 2022

    Unfortunately, it seems that acer has stopped supporting PH315-53 models even 2021 model. No new drivers will be available I guess.

  • ACE Posts: 45,155 Trailblazer

    >>>>It worked perfectly (it was stolen windows then)>>>Yes , only acer driver>>>

    1. Was the old Windows 10 version Win10Professional or Win10Home?
    2. Please show Acer download link from which you downloaded Acer drivers.

    Jack E/NJ

  • Member Posts: 15 Troubleshooter

    Windows 10 PRO

    https://www.acer.com/us-en/support?search=Predator%20PH315-53&filter=global_download&suggest=ph315-;3

  • ACE Posts: 45,155 Trailblazer

    Doesn't seem to be an Acer nvidia driver for the Acer nvidia 2060 gpu mobile mainboard? Where did you get this driver? Please post screenshot of Device Manager display adapter folder.



    Jack E/NJ

  • Member Posts: 15 Troubleshooter

    I made a video too!

  • ACE Posts: 45,155 Trailblazer

    No. This is NOT an Acer OEM 2060 nvidia update for your ACER mainboard. It is a generic update from the nvidia download site for any manufacturer's laptop that may have problems with their original OEM updates.


    You should be using this Acer OEM 2060 nvidia driver update from the Acer download page. with the July 2021 date stamp.


    Jack E/NJ

  • Member Posts: 15 Troubleshooter

    I tried the game(fifa23) only without internet and it works perfectly (with the latest Nvidia update)

    So I think the problem is not with the graphics driver

  • ACE Posts: 45,155 Trailblazer

    Download and install iobit's Driver Booster freeware to see if it can detect all your hardware and find any better drivers on line that might be causing the issue.

    Jack E/NJ

  • Member Posts: 15 Troubleshooter

    I downloaded and installed all drivers but still no improvement

  • ACE Posts: 45,155 Trailblazer

    >>>Last week I played the fifa 23 game on the TV on ultra settings! It worked perfectly (it was stolen windows then)>>>


    Why do you think it was stolen?

    Jack E/NJ

  • Member Posts: 15 Troubleshooter

    Yes , only acer driver

  • Is the power plan set to high performance and are the graphics settings turned on?

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  • ACE Posts: 45,155 Trailblazer

    >>>Yes , only acer driver>>>


    I understand. But you also said >>>(it was stolen windows then)>>>


    Why do you think it was stolen?

    Jack E/NJ

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