How do I disable thermal shutdown on my Predator Helios 300?

lyxb
lyxb Member Posts: 2 New User

During just browsing or streaming, my computer randomly preforms what I believe is a thermal shutdown, even when the temperature is low (40-50C). I am aware that disabling thermal shutdown can be dangerous, so please don't just tell me to avoid it.


I checked event viewer, and the Event ID for the shutdown is 6008

Best Answer

  • StevenGen
    StevenGen ACE Posts: 12,708 Trailblazer
    Answer ✓

    Install DUU uninstaller and completely uninstall all previous NVidia drivers and install the latest gpu driver and also for your gaming, install the GeForce Experience and run your gaming with its settings, also download the Intel® Driver & Support Assistant and run a scan to get all the latest Intel drivers and make sure that you have all Windows Updates updated, as all this will make sure that your laptops gpu and OS will perform at its best and most efficient. Also and if you have minimal ram like 8GB increase the ram and get a good M.2 SSD PCIe 3 x4 like a Samsung Pro or a WD NS750 as all this will also improve the performance.

Answers

  • StevenGen
    StevenGen ACE Posts: 12,708 Trailblazer
    edited October 2022

    Thermal shutdown problems are very common in laptops, especially in home use. Common symptoms include some or all from this list;

    - Laptop is extremely hot to the touch, especially around the fan area

    - Fan seems to be running constantly, and at high speed

    - Laptop shuts off by itself when doing nothing

    - Laptop shuts off when playing games

    - These heating or shutdown problems become worse over time, rather than getting better.

    - GPU drivers are faulty and not working properly

    In around 1 in 10 cases, there is a fault with the cooling hardware. Either a mechanical failure with the fan or fans where it can no longer spin or partially spins or spins slowly, or the thermal paste has dried up or its the mobo electrical fault which exhibits itself by not telling the fan to spin fast enough to cool the laptop. There is NO magic switch to turn anything off! Fix all the above and with the mobo you need to take your laptop to an experienced tech that can diagnose and fix your overheating problems if there is a fan switch issue?

  • lyxb
    lyxb Member Posts: 2 New User

    I checked the temperature and it isn't very high. So I assume its an issue with the graphics drivers? If so any ideas on how to fix it?

  • StevenGen
    StevenGen ACE Posts: 12,708 Trailblazer
    Answer ✓

    Install DUU uninstaller and completely uninstall all previous NVidia drivers and install the latest gpu driver and also for your gaming, install the GeForce Experience and run your gaming with its settings, also download the Intel® Driver & Support Assistant and run a scan to get all the latest Intel drivers and make sure that you have all Windows Updates updated, as all this will make sure that your laptops gpu and OS will perform at its best and most efficient. Also and if you have minimal ram like 8GB increase the ram and get a good M.2 SSD PCIe 3 x4 like a Samsung Pro or a WD NS750 as all this will also improve the performance.