I have an Acer Nitro 5 AN515-42-R5ED SYSTEMGraphics Card Issue

thorgoron
thorgoron Member Posts: 2 New User
edited October 2022 in Nitro Gaming

I have an Acer Nitro 5 AN515-42-R5ED laptop. I noticed a few days ago that when I would click to open the AMD Software I would receive an error that would say "the Radeon Software and Driver versions do not match. Please try again after updating the newest versions."

Well, I went to AMD's website and downloaded their driver update tool and it found the newest version for Windows 10 compatible with this model. The new AMD Pro app works fine, but now it seems that the default graphics card, Vega something I can't remember the entire name, has been uninstalled, and now several of my games on Steam won't load correctly, and everything seems screwed up.

Any help in this situation would be greatly appreciated.

[Edited the title to add model name ]

Answers

  • StevenGen
    StevenGen ACE Posts: 12,933 Trailblazer

    Go back to the driver that worked in Device Manager as my motto is "if it aint broke don't fix anything". Radeon RX Vega Series drivers are known to be like that and you will have to contact AMD Customer Care Team and tell them about your problems and get a solution. 

  • @thorgoron


    Sometimes a simple system restore will fix the issue.. 


    Try windows x

    click on power shell admin or command prompt admin 

    type rstrui

    chose an earlier date on which your computer was working fine  

    click on next, finish, yes

    It will restore your computer to an earlier date 

    if you get an message - system restore not completed - click on close 

    It will show you all the icons..

    Try and check whether it is working now ..


    If it is still not working..


    If it is a software issue try the following the steps..


    Try windows x 

    go to device manager 

    expand display adapter

    right click on display driver - uninstall 

    Restart the computer 


    It should work fine.. 


    If it is still not working 

    Uninstall the display adapter from device manager 

    Don’t restart the computer. 

    Go to support.acer.com 

    chose your country 

    type snid or chose your model 

    go to drivers 

    Install the display driver 


    It should work fine

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • thorgoron
    thorgoron Member Posts: 2 New User

    Thank you very much for the help. I was able to reinstall the display driver and that seemed to correct everything. I have no idea how it happened to begin with. Thanks again.

  • @thorgoron


    You are Welcome!

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★