I have an Acer Nitro 5 AN515-42-R5ED SYSTEMGraphics Card Issue

thorgoron

I have an Acer Nitro 5 AN515-42-R5ED laptop. I noticed a few days ago that when I would click to open the AMD Software I would receive an error that would say "the Radeon Software and Driver versions do not match. Please try again after updating the newest versions."

Well, I went to AMD's website and downloaded their driver update tool and it found the newest version for Windows 10 compatible with this model. The new AMD Pro app works fine, but now it seems that the default graphics card, Vega something I can't remember the entire name, has been uninstalled, and now several of my games on Steam won't load correctly, and everything seems screwed up.

Any help in this situation would be greatly appreciated.

[Edited the title to add model name ]

StevenGen

Graphics Card Issue

thorgoron

Oct 18, 2022

I have an Acer Nitro 5 AN515-42-R5ED laptop. I noticed a few days ago that when I would click to open the AMD Software I would receive an error that would say "the Radeon Software and Driver versions do not match. Please try again after updating the newest versions."

Well, I went to AMD's website and downloaded their driver update tool and it found the newest version for Windows 10 compatible with this model. The new AMD Pro app works fine, but now it seems that the default graphics card, Vega something I can't remember the entire name, has been uninstalled, and now several of my games on Steam won't load correctly, and everything seems screwed up.

Any help in this situation would be greatly appreciated.

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Go back to the driver that worked in Device Manager as my motto is "if it aint broke don't fix anything". Radeon RX Vega Series drivers are known to be like that and you will have to contact AMD Customer Care Team and tell them about your problems and get a solution. 

William_mk2

@thorgoron

Sometimes a simple system restore will fix the issue.. 

Try windows x

click on power shell admin or command prompt admin 

type rstrui

chose an earlier date on which your computer was working fine  

click on next, finish, yes

It will restore your computer to an earlier date 

if you get an message - system restore not completed - click on close 

It will show you all the icons..

Try and check whether it is working now ..

If it is still not working..

If it is a software issue try the following the steps..

Try windows x 

go to device manager 

expand display adapter

right click on display driver - uninstall 

Restart the computer 

It should work fine.. 

If it is still not working 

Uninstall the display adapter from device manager 

Don’t restart the computer. 

Go to support.acer.com 

chose your country 

type snid or chose your model 

go to drivers 

Install the display driver 

It should work fine

thorgoron

William_mk2

Oct 18, 2022

@thorgoron

Sometimes a simple system restore will fix the issue.. 

Try windows x

click on power shell admin or command prompt admin 

type rstrui

chose an earlier date on which your computer was working fine  

click on next, finish, yes

It will restore your computer to an earlier date 

if you get an message - system restore not completed - click on close 

It will show you all the icons..

Try and check whether it is working now ..

If it is still not working..

If it is a software issue try the following the steps..

Try windows x 

go to device manager 

expand display adapter

right click on display driver - uninstall 

Restart the computer 

It should work fine.. 

If it is still not working 

Uninstall the display adapter from device manager 

Don’t restart the computer. 

Go to support.acer.com 

chose your country 

type snid or chose your model 

go to drivers 

Install the display driver 

It should work fine

Thank you very much for the help. I was able to reinstall the display driver and that seemed to correct everything. I have no idea how it happened to begin with. Thanks again.

William_mk2

@thorgoron

You are Welcome!