Amazon is saying I can't replace it cuz the price went up what should I do now?acer vg240ys

Alok0032
Alok0032 Member Posts: 3 New User
edited October 2022 in Monitors

So I've bought this acer vg240ys during sale. Now I'm noticing that it has backlight bleeding problem in like 3 or 4 spots. So when I went for a replacement Amazon refused for it and said I can only get refund. Well I don't want a refund cuz it'll cost me more money to order the same product now. So what should I do is this amount of backlight bleed even acceptable or not?


[Edited the thread to add model name to the title]

Answers

  • billsey
    billsey ACE Posts: 34,234 Trailblazer

    My system has a similar amount of bleed on the Samsung monitor, and a bit less on the two Acers. It doesn't bother me except when the image is fully dark, and that almost never happens in the real world.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Alok0032
    Alok0032 Member Posts: 3 New User

    Ok but I should still get a replacement if I want right? but here we go Amazon and their stupid policy. Btw can I claim warranty for this from Acer?

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    edited October 2022

    @Alok0032


    If your device is in warranty you can contact the warranty dept.   Go to the website support.acer.com - chose your country.  On the new page - scroll down - click on "contact support". Scroll down. You can find the phone no to contact the warranty dept. 


    If it is out of warranty, please contact local store or


    Go to the website support.acer.com - chose your country.  On the new page - scroll down - Click on "Repair My Acer" - Request to have your Acer product repaired.  There will be charges for repair. 


    Additional info to contact Acer Store: Please visit the website - support.acer.com - chose your country - click on shop.  You can buy desktop, laptop, monitor and accessories. Alternatively, on the top right corner you can find the phone no to contact Acer store.  For the parts which are not available on Acer store, you have to contact local store.

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


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  • billsey
    billsey ACE Posts: 34,234 Trailblazer

    Amazon is often only a venue for their vendors, but in almost all cases they provide a refund of the purchase price rather than a replacement. :(

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Alok0032
    Alok0032 Member Posts: 3 New User

    Well I got the replacement from Acer lol took over 1 month but it's way better now🙂