Please Help - Battery 0% available (Plugged in) - Laptop turns off without chargerP300 PH315-53 2020

There is an interesting observation - When I start the laptop the battery seems to be fine for the first minute or so but then the problem returns so I wonder what is causing that?

Commodore_1995#

Try resetting the battery: disable fast startup in power options, turn off the computer, unplug the power adapter, press the power button for thirty seconds and leave the computer off for half an hour.

I am really sorry for the inconvenience.. Let us do the basic steps first..

Doing the power drain and bios defaults will really help. Kindly follow the steps given below:

Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, you can find a pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer. Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery. Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door. Just below that you can find a latch. If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer.

If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop. Hold the power button for 1 minute. After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

Connect all the cables back and restart the computer.

While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear. Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.

It might also be the issue with battery, charger or power outlet. Try to use the charger in a different room on a different power outlet. Try to bypass the surge protector and connect it directly to power outlet. Try to use an alternative charger if possible. Try to turn on the computer without the charger and check it ( as long as the battery is not drained out )

Try windows x

go to device manager

expand Battery

right click on all the items below battery – uninstall

Restart the computer

It should work fine..

If you are still same facing the same issue, then please try the steps given below it's likely the battery meter needs to be recalibrated. If your AcerCareCenter does not have the option to calibrate the battery meter, follow these directions

With the laptop turned off, connect the AC adapter and wait for the battery charge LED to turn from solid orange to solid blue.
Turn the machine back on.
Disconnect the AC adapter.
Use battery power until the battery-low warning appears.
Reconnect the AC adapter and fully charge the battery again.
Follow these steps again until the battery has been charged and discharged three times.

It should work fine now.

If you are still facing the same issue then it is time for you to replace a new battery.

https://community.acer.com/en/discussion/comment/1153309#Comment_1153309

I tried that. Held the power button for over a minute and left the laptop for a few hours yet the same thing that when it starts the battery charges for about a minute and then stuck at 0% available (Plugged in).

I read somewhere that sometimes the RAM slot does not close properly and causes similar issues so could it be that? Can somebody share Helios 300 (2020) specific battery switch location and how to cover it?

https://community.acer.com/en/discussion/comment/1153310#Comment_1153310

I have attached an image of the back panel of my laptop model. Can't find the button or the extra panel. It is Helios 300 2020 version. There is a button at the top though between the silver - have circled it in the image. Is it that? I think this was covered previously under a caution sticker or something which probably came off a few days ago. I tried pressing the button but it doesn't seem like a button. Please let me know if this is the button you are talking of and how do I go about it. Or if in the image you notice anything else.

I will try default the bios although I haven't made any changes to it. Probably the first time I entered the bios screen yesterday after updating them to the latest version.

Also I have tried uninstalling the battery driver and then restart as I mentioned in the first post. That didn't help me.

I have defaulted the bios and I think it has made the situation worse in that the laptop was heating lesser previously. Just entered the bios and then applied default settings. Saved and exit to start the system. In any case, it hasn't helped solve the battery problem. Also I can't try your next solution because to try that the laptop must start and run without cable but as I described my laptop won't start on the battery.

If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop. Hold the power button for 1 minute. After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

It might also be the issue with battery, charger or power outlet. Try to use the charger in a different room on a different power outlet. Try to bypass the surge protector and connect it directly to power outlet. Try to use an alternative charger if possible. Try to turn on the computer without the charger and check it ( as long as the battery is not drained out )

Connect all the cables back and restart the computer.

If the computer is still not working fine and if it works only with the charger connected then it is time for you to replace the battery.

wascas

Download hwinfo and have a look at the wear level of your battery at the left side of the smart battery menu.

https://www.youtube.com/watch?v=tcUTxdcz5Sg

If you are still same facing the same issue, then please try the steps given below it's likely the battery meter needs to be recalibrated. If your AcerCareCenter does not have the option to calibrate the battery meter, follow these directions

With the laptop turned off, connect the AC adapter and wait for the battery charge LED to turn from solid orange to solid blue.
Turn the machine back on.
Disconnect the AC adapter.
Use battery power until the battery-low warning appears.
Reconnect the AC adapter and fully charge the battery again.
Follow these steps again until the battery has been charged and discharged three times.

It should work fine now.

If you are still facing the same issue then it is time for you to replace a new battery.

Commodore_1995#

Have you tried disconnecting and reconnecting the lithium battery?