Aspire 3 stuck on logo and wont load

Lowsaddle
Lowsaddle Member Posts: 3 New User

Hello everyone, my acer Aspire 3 showed a blue screen error "unexpected store exception" and after that I shut it down using the power button. But now when i turn it on it only shows the Acer logo and does not show any signs of loading. I can't access the BIOS and I tried holding down the power button and switching it on repeatedly to enter the repair mode and it also doesn't it only shows the logo. Has anyone experienced this and what could be the problem?

Answers

  • Jack22
    Jack22 ACE Posts: 4,075 Pathfinder

    @Lowsaddle

    Turn off the laptop and unplug the charger. Look at the back of your laptop and see you can find a small pin hole with a battery symbol next to it. put a needle inside the hole and press and hold it for 30 second. Make sure when you press and hold the needle you will hear a click sound since there is a battery reset button inside the hole.

    Than try to turn on the laptop and check whether its booting or not.

    Click on 'Yes' if the comment answers your question!
  • Lowsaddle
    Lowsaddle Member Posts: 3 New User

    I just tried that but unfortunately it didn't work

  • What happens when you press alt+f10 before the acer logo?

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  • ragsak28
    ragsak28 Ally Posts: 677

    Hi @Lowsaddle


    You can try to reset the laptop to check if that makes any difference.


    How Factory Reset Your PC using Acer Reset key

    1. Press the Power key for 5 seconds to power off Acer computer completely. Then restart the computer and press Alt + F10 when its logo shows up.
    2. Select Troubleshoot > Reset your PC.
    3. Click Next, then select Just remove my files.
    4. Press Reset to begin the recovery.

    NOTE: You will loose all the data during the reset.


    Hope it will help you in some way.

  • Lowsaddle
    Lowsaddle Member Posts: 3 New User

    Nothing happens when I press alt + f10. The logo still shows, is there a possibility that it maybe a problem of the hard drive or something because no matter what i press the logo still shows. So I'm thinking it maybe a hardware problem

    The logo still shows no matter what i press

  • @Lowsaddle


    I am really sorry for the inconvenience.  I will do my best to help you.  For me, it looks like a software issue, still we need to isolate the issue. 


    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt ) then please unplug all the cables and devices out of laptop.  Hold the power button for 1 minute.  Connect all the cables back and restart the computer.  


    My goal is to help you to get into repair mode. It will show you - chose an option, continue, troubleshoot, use a device.


    Different ways of getting into repair mode:


    When you start the computer, once it goes to automatic repair, diagnosing your pc , it will show you something like restart, advanced options. If you click on advanced option, it will go to repair mode where it will show you chose an option, continue, troubleshoot, use a device. If you are not able to get into repair mode, we might have to do a hard reset to get into repair mode.  Turn on the computer.  Once it goes beyond the acer logo, turn off the computer immediately by holding the power button.  Do this for 6 to 7 times.  Turn on the computer.  It will go to repair mode. 


    If it is still not working you have to follow these steps. There are two alt keys on the keyboard. If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar. The alt key on the right side will be looking like alt, alt gr or alt car. Turn off the computer. Hold the alt key on the left and tap f10 continuously.  It will go to repair mode. If it is not going to repair mode, turn off the computer. Turn on the computer. Hold the right alt key ( alt gr or alt car or alt ) and then tap f10 continuously.  It will go to repair mode. 


    If you are still not able to get into repair mode then we might have to reinstall the windows. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • @Lowsaddle


    There are different ways to do recovery on your computer.  Inside your computer, there is a place called recovery partition.  You can use the recovery partition to reload windows instead of using the flash drive.  Using the flash drive to do recovery will always be the last step.  


    You can always do a refresh and reset.  These are the steps to do the refresh and reset ..  


    If you do refresh ( keep my files ) - all your personal files like pictures, music , documents , videos will still be intact.  Only the applications will be lost 

     

    If you do reset ( remove everything ) - you are doing a factory default.  It will become like a day one computer.  It will wipe out everything and take your computer to day one like a new computer.  


    Step 2 



    My goal is to help you to get into repair mode. It will show you - chose an option, continue, troubleshoot, use a device.

     

    Different ways of getting into repair mode:


    When you start the computer, once it goes to automatic repair, diagnosing your pc , it will show you something like restart, advanced options. If you click on advanced option, it will go to repair mode where it will show you chose an option, continue, troubleshoot, use a device. If you are not able to get into repair mode, we might have to do a hard reset to get into repair mode.  Turn on the computer.  Once it goes beyond the acer logo, turn off the computer immediately by holding the power button.  Do this for 6 to 7 times.  Turn on the computer.  It will go to repair mode. 


    If it is still not working you have to follow these steps. There are two alt keys on the keyboard. If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar. The alt key on the right side will be looking like alt, alt gr or alt car. Turn off the computer. Hold the alt key on the left and tap f10 continuously.  It will go to repair mode. If it is not going to repair mode, turn off the computer. Turn on the computer. Hold the right alt key ( alt gr or alt car or alt ) and then tap f10 continuously.  It will go to repair mode. 


    You can click on troubleshoot - reset this pc -  It will show you keep my files and remove everything. 


    Again in remove everything there will be two options - Just remove my files and fully clean the drive. 


    You can try Just remove my files.   If it is still not working then you can try "Fully clean the drive"


    Step 3.  


    Installing windows using flash drive:


    Turn off the computer.  Tap f2 - go to to bios - Go to main menu - F12 boot menu - it will be disabled - Press enter - enable it.  Go to boot menu - Boot mode - change it to uefi - Secure boot enabled  - f10 saved the changes.  


    Connect the flash drive - tap f12 - It will show you the boot menu with usb hdd flash drive as option 2 now  - chose it and start to install


    If you not able to go to bios by tapping f2 - go to repair mode which was mentioned on Step 2 - Go to troubleshoot - advanced option - Go to UEFI option - click on restart - It will go to Bios.  

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Can you tell me the exact model? Example A515-55-58VH. Have you tried disconnecting and reconnecting the hard drive or ssd?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)