New 2022 Swift X (SFX14-51G) Giving bluetooth problems.

bahknight
bahknight Member Posts: 2 New User

It's been two weeks and this laptop has just been giving me some odd issues. No more than a week after receiving it, it just decided it didn't wanna be friends with the keyboard backlight it just didn't work. It also refused to wake from sleep mode along with that little hiccup. About an hour later after forcefully shutting it down and stuff it picked up and fixed itself. No problem since... At least until today. Had my AirPods connected to this laptop, and they've been connected daily, all day since the day I received it about two weeks back. Was listening to something and they just out of nowhere disconnected. So okay, a little disconnection, maybe I walked too far away. Nope, I tried reconnecting and it refused to connect to them fully. It would say connected voice when it usually says connected voice, music. Thanks to this, it refused to play anything through the earphones. Thirty minutes later I've already reset my AirPods, restarted the PC, deleted the drivers, and allowed them to reinstall--you know the basic stuff. Still remained unresponsive. And now it's not even connecting to voice, it's just saying connected. So okay, I gave in to the laptop's stubbornness and got another pair of Bluetooth earbuds. They worked flawlessly until about an hour later they suffered the same fate as the AirPods. Except now they're showing connected voice and music, but I'm getting no audio. Honestly, I was hoping not to experience this many problems from a brand-new laptop, but here I am. I would just throw it in for warranty replacement if that was available, but I'm international, and exporting it out of my island would undoubtedly cost more than half the price of the laptop.

So after my long rant, the TLDR is this. The Bluetooth on my SFX14-51G refuses to fully connect to my AirPods (saying connected instead of connected voice, music) and the audio is coming out of my laptop speakers

Answers

  • StevenGen
    StevenGen ACE Posts: 12,737 Trailblazer
    edited September 2022

    Yes, your problem is very frustrating as I've had the same problems too with the sleep power wakeup mode and Bluetooth issues with my new Nitro 5 AN515-56 and Win-11 using a JBL LIVE650BTNC headphones and I’ve also tried other headphones and the same happened. The first thing that I did is this, I opened the back cover, disconnected both main and RTC/bios batteries and left them disconnected for 5 min, then reconnected them and sleep and BT worked 100%.

    Note: the BT Intel driver for your Swift SFX14-51G the Intel AX211 BT card only works with the Acer BT driver version 22.100.1.1 that Acer provides and you should not allow windows update or and if you have the Intel® Driver & Support Assistant scan, allow that to update to any new Intel AX211 BT card drivers for Win-11 to be updated, as they will not work. This is what I’ve found out and you should always look at the Intel compatibility notes for new BT drivers, as the Acer AX211 BT card is a proprietary Acer Intel card and the Intel updated drivers are only for a nonproprietary Intel card.

    What you need to do is to completely uninstall the BT drivers, first go to Device Manager completley uninsatll all BT drivers there and then go to Control Panel > Uninstall a program > Intel Wireless Bluetooth > Uninstall and then reinstall the Acer Bluetooth Driver (AX211) version 22.100.1.1 BT driver. Also install the Intel® Driver & Support Assistant and make sure that all Win-11 Intel drivers like chipset, graphics and audio etc are up to date for Win-11 but and except the Bluetooth new Win-11 Intel AX211 BT driver is not updated. Btw, you can hide the new BT Win-11 update pre download/installation in this software as this Intel driver scan has updates that are appropriate and essential to your Swift X (SFX14-51G). Also, uninstall all Nvidia RTX A3000 graphics/audio drivers completely with Display Driver Uninstaller Download version 18.0.5.4 and then update to the last Win-11 Nvidia RTX A3000 Laptop gpu driver for Win-11. All this should fix your Bluetooth audio issues and power sleep mode issues as it did for me.  Good luck and hope this helps you out.

    SFX14-51G Main and RTC battery disconnection


  • ragsak28
    ragsak28 Ally Posts: 677

    Hi @bahknight

    You can try to reinstall the bluetooth drivers to check if that makes any difference.



    NOTE: After uninstalling the driver you have to reboot the laptop to reinstall the driver back to the laptop.


    Hope it will help you in some way.

  • bahknight
    bahknight Member Posts: 2 New User

    Hey! Thanks for this help. I got stuck at the step where I'm supposed to entirely remove my Bluetooth drivers. I uninstalled the intel driver but it requires me to restart to complete the uninstallation. I'm sure by now you figured out the situation--the drivers keep reinstalling whenever I restart my computer to uninstall them. So last resort, I disabled the driver and the Acer driver still didn't install. Am I doing something wrong? In the folder downloaded from Acer, I tried opening the Setup_Driver.cmd file and it gives me the confirmation message saying the driver was installed but it doesn't appear to have actually been installed. I also right-clicked the ibtusb.inf file, installed it, and well... Nothing. And I'm still having the same issue. Any tips? How did you get it done?

  • StevenGen
    StevenGen ACE Posts: 12,737 Trailblazer

    To entirely uninstall the Bluetooth driver, you need uninstall first from Device Manager and then go to Control Panel and uninstall the BT from there too.

    But try to rollback to your installed OEM Intel AX211 BT driver by doing this:

    Go to Device Manager > Click on Bluetooth > on Intel AX211 right click > Properties > Driver > click Update driver > Browse my computer for drivers > Let me pick from a list of available drivers on my computer 

    And then pick the OEM Acer driver Intel AX211 Version: 22.100.1.1, as all the above will stop the BT driver from being changed and that should reinstate a working Intel AX211 driver, and your Bluetooth should work.