Problems with Radeon software on Acer Aspire A515-45-R43G

Kiwichick · October 2022

I recently purchased a brand new Acer Aspire A515-45-R43G Windows 10 laptop. I've been trying to fix some of the issues I have with the graphics. I don't like the 1920x1080 display. The text is too small and there are issues with some apps being blurry - including system apps and/or dialogs. Even with the scaling set 150% and using compatibility override high DPI settings, there are still some things that just aren't right. Even screenshots posted online look blurry on browser pages - even though the text and all other graphics on the page looks fine. I really wanted to change the resolution to 1366x768 which is what my old laptop was but it isn't available as an option. To see what might be possible to help with these issues, and following advice I got from another forum, I downloaded and installed the VGA driver from the Acer website (VGA_AMD_27.20.14016.13_W10x64_(RX640)) but I haven't been able to try changing any settings because, following the install, I can't access the Radeon software. It doesn't appear in the start menu or desktop context menu. It's showing up in Programs & Features but that only uninstalls the software. I have tried numerous times uninstalling and re-installing the driver software but it just doesn't show up. I've tried using the AMDCleanupUtility but it hasn't made any difference.

I've also just discovered something that may or may be related. When I check the AMD graphics driver events in Device Manager it says the following:

Events:

Device not started (amdkmdag)

Information:

Device PCI\VEN_1002&DEV_164C&SUBSYS_152B1025&REV_C2\4&14e9da73&0&0041 had a problem starting.

Driver Name: oem1.inf

Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}

Service: amdkmdag

Lower Filters:

Upper Filters:

Problem: 0x0

Problem Status: 0xC00000E5

What does this mean, is it something I should be concerned about, and does it have anything to do with the software? I purchased the laptop 17/09/2022 and the events list says the problem began 24/09/2022 which was when I first installed the Acer AMD driver.

StevenGen · October 2022

https://community.acer.com/en/discussion/672363/problems-with-radeon-software-on-acer-aspire-a515-45-r43g

Yes, the new 1920x1080 resolutions on these new 144Hz 165Hz refresher rates are pretty faint and hard to read (I'm experiencing this on an AN515-56 with Win-11 and I had to change its Mode to Dark) so try that first, as that is allot easier on the eyes. I agree that the older laptops resolution was much cleaner and bolder and easier on the eyes.

To change the display resolution, you need to do it through windows not the AMD software. To change the display resolution to 1366x768 from 1920x1080, right click on desktop click Display settings and then go to this section and change the "Display resolution" to 1366x768.

Kiwichick · October 2022

https://community.acer.com/en/discussion/comment/1151568#Comment_1151568

Thanks for your speedy reply, 1366x768 is exactly what I'd like to change it to but I said in my post that it isn't available. The only other one that's the same ratio is 1280x720 and that makes everything way too big.

Kiwichick · October 2022

https://community.acer.com/en/discussion/comment/1151568#Comment_1151568

Thanks, 1366x768 is exactly what I want to change it to but, as I said in my post, that isn't available as an option.

StevenGen · October 2022

https://community.acer.com/en/discussion/comment/1151574#Comment_1151574

What OS are you using and take a caption of the System Display like I've done above, as and if you cant then use other and closer resolutions to the 1366x768. Or use the Auto-Detect & Install AMD Radeon™ Graphics and Ryzen™ Chipset Drivers for Windows® as this should work for you as the AMD Driver Auto-detect tool is only for use with computers running Microsoft® Windows® 7 or Windows 10 AND equipped with AMD Radeon™ graphics, AMD Radeon Pro graphics, AMD processors with Radeon graphics, or AMD Ryzen™ chipsets.

Kiwichick · October 2022

https://community.acer.com/en/discussion/comment/1151583#Comment_1151583

Thanks again, I've already said it's a Windows 10 laptop. It's only a few weeks old and has all available updates installed. The only resolution that's the same 16:9 ratio is 1280x720 but that makes everything way too big. I'm happy to try the auto-detect tool but can you please explain what it will do in relation to the issues I'm having?

StevenGen · October 2022

https://community.acer.com/en/discussion/comment/1151587#Comment_1151587

Your A515-45-R43G can’t run 1366x768 display resolution as its graphics can only run the display resolutions that you have shown above, no matter what drivers you install that display resolution can’t be changed. Use either the 1680x1050 or the lower 1280x1024 or change the display to dark, as I've suggested above. The captions that I provided for you are from a Nitro 5 AN515-56 that has a dedicated NVidia gpu and your AMD A515-45-R43G has a Ryzen 5 cpu and its graphics come only from the cpu's integrated Radeon™ Vega 8 Graphics that can’t display1366x768 resolution.

billsey · October 2022

Don't change the resolution, change the scaling. Try 125% and 150% to see which looks best to your eyes. Leave the resolution at 1920x1080 or else everything will get blurry. Here's my laptop setting (I have a different model, so different resolution)&: